- Business Value and ROI, Customer Experience, Design
Seeing how UX design can improve physical-world experiences gives a new perspective on the field.
Article by Stephanie Weaver
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Stephanie Weaver
Stephanie Weaver is the principal of Experienceology, a visitor experience consultancy based in San Diego, CA. Weaver has a B.A. in film and design and an M.P.H. in health education. Weaver developed her problem-solving approach during twenty years of working in the healthcare and museum fields. Her real-world experience comes from institutions considered best-in-class: Northwestern University Medical School, Chicago Children’s Museum, Chicago Botanic Garden, and the World-Famous San Diego Zoo.
Long known for her ability to distill and synthesize key information, she is also a highly rated workshop presenter and meeting facilitator. She has created memorable experiences on a tour bus in China, out of a backpack near a garden lagoon, with an ice sculptor and a Snow Fairy on an Enchanted Winter Wednesday, and while making a section of the AIDS Memorial Quilt.
Her how-to handbook, Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens, and Libraries, is in its 4th printing and is a best-seller for Left Coast Press. Clients include the San Diego Natural History Museum, California State Parks, Midway Aircraft Carrier Museum, Quail Botanical Gardens, Mission San Juan Capistrano, Cabrillo National Monument, the St. Louis Arch, Oakland Museum of California, and the Philbrook Museum of Art.
Visit her blog, podcast, and website, or follow her on Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens, and Libraries. She works with nonprofit cultural attractions on experience reviews and staff training. Visit her blog, podcast, and website, or follow her on Twitter or Facebook.
