Season 7—Spring 2026 · 20 episodes · Through-line: the human architecture of institutional change

Why AI Scaffolding
Matters More than Use Cases

Decentralized
AI is the Future

Canonical
Knowledge is Key

What AI as
Cheap Prediction Means

Cheap Prediction,
Expensive Change

Folk Law &
Fax Machines

Inside The
Infinity Machine

Crisis Is
Your Opening

The Confabulation
Machine

No Strategy
Without Vision

When Agents Have
Wallets, Trust Is Currency

Nuclear Fusion,
No Power Lines

The Checklist Your
Deck Is Missing

Knowing Before
Doing

The Pyramid Was
Always Wrong

Structure Before
Features

Selling to
Machines

What Agentic
Orchestration Actually Means

You Are the
Circumstances

AI Activates
Service Design

Reason & Løvlie

The Shareholder
Is the Member

Leung ← Latest

Contributing Author

Rick Parrish

Senior Analyst

Rick Parrish is a Senior Analyst at Forrester Research serving Customer Experience Professionals. Learn more about his customer experience ecosystem research here (will be live on June 27). Follow him on Twitter @RickParrishGCX.

Contributions to UXM

1 piece

1

Class of 2014

Transform Customer Experience By Rethinking Your Ecosystem

2014-06-25◆ Class of 2014