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Rick Parrish

Senior Analyst | Forrester Research

Rick Parrish is a Senior Analyst at Forrester Research serving Customer Experience Professionals. Learn more about his customer experience ecosystem research here (will be live on June 27). Follow him on Twitter @RickParrishGCX.

To offer a truly competitive customer experience companies need to rethink the relationships between customers, employees, partners, and their operating environment.

Article by Rick Parrish
Share:Transform Customer Experience By Rethinking Your Ecosystem
3 min read

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