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Season 7—Spring 2026  ·  12 episodes  ·  Through-line: the human architecture of institutional change
Contributing Author

Rachel Hinman

UX Magazine Fellow
Rachel Hinman

Rachel Hinman is a researcher, designer and a recognized thought leader in the mobile user experience field. Her passion for art, design and cultural study coupled with the belief that people can use technology to improve the human condition have been the driving forces in her career for over a decade. Currently, Rachel is a Senior Research Scientist at the Nokia Research Center in Palo Alto, California. There she focuses on the research and design of emergent and experimental mobile interfaces and mobile experiences for emerging markets. Prior to joining Nokia, Rachel was and experience design director at Adaptive Path, and a mobile researcher and strategist for Yahoo's mobile group. Rachel's innate sensitivity to people and culture have proven powerful skills in the field, enabling her to successfully lead research studies on mobile phone usage in the US, Europe, Asia and Africa. Rachel writes and speaks frequently on the topic of mobile research and design. She is the creative force behind the 90 Mobiles in 90 Days Project and her perspectives on mobile user experience have been featured in Interactions Magazine, BusinessWeek and Wired. Currently, Rachel is writing The Mobile Frontier: A Guide for Designing Mobile User Experiences with Rosenfeld Media. Expected publication is winter of 2011. Rachel holds a Masters Degree in Design from the Institute of Design in Chicago.

Contributions to UXM

2 pieces
1
Book Excerpt  ·  Crisis Engineering

The Crisis Worth Using

The five indicators of a genuinely useful crisis—and the difference between the kind that opens a window for transformational change and the kind that merely accelerates collapse. Excerpted from Crisis Engineering.

7 min read April 2025 ◆ The Useful Crisis
2
Guest Article

When the Window Opens: A Field Guide to Crisis Seizing

Written for UXM as a companion to the episode. Not theory—what Marina actually does when she walks into a failing system with a 90-day mandate and no authority to hire. Practical, specific, and unsettling in the best way.

11 min read April 2025 ◆ The Useful Crisis

Ideations

1 cluster
The Useful Crisis
S7 Ep. 4  ·  7 pieces  ·  April 2025