Chatbot design has specific UX considerations to create exceptional conversations. In this article, the author recommends making sure to:

• Be conscious of the size and placement of sticky chat elements
• Keep the chat feature accessible without relying on a sticky chat element
• Avoid non-user initiation of chat dialogs
• Encourage users to search for information with an FAQ or navigational assistant prior to using live support
• Be clear about how the user should engage with the chatbot, and adjust messaging for offline hours
• Particular attention has to be paid to sticky chat elements, feature accessibility, pop-ups, navigation and offline assistance.

Read the full article for a breakdown of how to pay attention to these details while getting started with conversational design.