Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Become a member

Get exclusive access to thought-provoking articles, bonus podcast content, and cutting-edge whitepapers. Become a member of the UX Magazine community today!

Home ›› Archives for Michelle Lee

Michelle Lee

UX/UI Designer |

Michelle is a UX/UI Designer who loves finding design solutions that marry both business and user needs. When she’s not designing, you can find her pursuing yet another new hobby, visiting a museum, or laughing a little too loudly somewhere in the distance.

    Considerations for your chatbot design

    • Conversational Design, Customer Experience, Design Theory, Interaction Design, Interface and Navigation Design, Product design

    Exploring chat options can be daunting but here are some UX considerations for when refreshing or building your chatbot design.

    Article by Michelle Lee
    IDEAS IN BRIEF
    Considerations for your chatbot design

    Chatbot design has specific UX considerations to create exceptional conversations. In this article, the author recommends making sure to:

    • Be conscious of the size and placement of sticky chat elements
    • Keep the chat feature accessible without relying on a sticky chat element
    • Avoid non-user initiation of chat dialogs
    • Encourage users to search for information with an FAQ or navigational assistant prior to using live support
    • Be clear about how the user should engage with the chatbot, and adjust messaging for offline hours
    • Particular attention has to be paid to sticky chat elements, feature accessibility, pop-ups, navigation and offline assistance.

    Read the full article for a breakdown of how to pay attention to these details while getting started with conversational design.

    Read Article →
    Share
    Share:Considerations for your chatbot design
    4 min read
    ✕

    Join the UX Magazine community!

    Stay informed with exclusive content on the intersection of UX, AI agents, and agentic automation—essential reading for future-focused professionals.

    Hello!

    You're officially a member of the UX Magazine Community.
    We're excited to have you with us!

    Thank you!

    To begin viewing member content, please verify your email.

    Tell us about you. Enroll in the course.

      ✕

      This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and

      Accept policy