Jessica is an Associate Director of User Experience with Hill Holliday in Boston and has expertise in interaction design and usability. She has experience designing with desktop, mobile, and product design, as well as performing user research. Jessica holds a Masters of Science degree in Human Factors in Information Design from Bentley University. The focus for her degree was mobile and gestural interfaces and meta-cognitive aspects of human factors and HCI. She also has a Bachelors of Arts degree in English with a Certification in Technical Writing and Professional Communication. Other agency work experience includes Isobar where she worked on award-winning projects.