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Jen Baird
Senior Manager, Digital & Customer Experience
Accenture
BIO:
Jen Baird is manager, customer strategy at Accenture Federal Services.
ON THE WEB
LinkedIn:
https://www.linkedin.com/in/jen-baird/
ARTICLES BY THIS AUTHOR
How can Federal decision-makers use Conversational AI to improve Customer Experience?
If Facebook can target ads based on your recent Google search history, shouldn’t the DMV be able to figure out that you’ve moved to a new address?
Jen Baird
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Jonathan Alcabes
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NO. 1 709
