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Jen Baird

Senior Manager, Digital & Customer Experience | Accenture

Jen Baird is manager, customer strategy at Accenture Federal Services. 

How can Federal decision-makers use Conversational AI to improve Customer Experience?

  • Artificial Intelligence, Conversational Design, Customer Experience, Government and Public Services, Technology for the Common Good, The Business of UX

If Facebook can target ads based on your recent Google search history, shouldn’t the DMV be able to figure out that you’ve moved to a new address?

Article by Jen Baird, Jonathan Alcabes
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5 min read
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