- Customer Experience, Internal Company Dynamics, The Business of UX
Forrester’s research into the varying backgrounds, titles, tenures, and influence of CCOs.
Article by Paul Hagen, Forrester Research
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- Agile and Iterative Process, Business UX Leaders, Business Value and ROI, Customer Experience, Internal Company Dynamics, Marketing and Brand, Strategy, The Business of UX
Forrester’s Harley Manning discusses customer and user experience strategy.
Article by Harley Manning, Forrester Research
- Accessibility, Customer Experience, Input devices, Interaction Design, Mobile Applications, Mobile Technology, Strategy, Web
Moira Dorsey of Forrester Research looks at the form the Web will take as it continues to evolve.
Article by Moira Dorsey, Forrester Research
