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An expert’s view on the massive strategic opportunities and potential challenges of leveraging conversational AI solutions

The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
  • By transforming the way humans interact with technologies and making them more accessible to the public, conversational AI is raising the bar for customer experience.
  • One of the most tangible impacts of conversational AI has been on customer support and sales conversion. Thanks to the automation of conversations, the load on human staff is reduced, which leads to greater customer and employee experience.
  • As technological development advances, more opportunities to make good use of conversational AI will emerge. Nevertheless, it’s also necessary to not underestimate potential challenges related to legacy systems, data availability, shortage of conversational AI specialists.
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As we careen into the era of conversational AI and hyperautomation, closed systems create bad experiences that stifle innovation and opportunity

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Mobile apps are undoubtedly the future—with conversational AI at the center of their development

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You can never know how your users will use the app in real-life situations. Intercept offers quick and easy evaluation – combine with longer studies to the best results.

Product Validation In A Real-Life Scenario: Intercept Field Study

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We need street-level, people-centered perspectives that inform how our cities are designed. This is where equity design and ethical technologies can be harnessed.

Using Data to Design Equity-Centered Cities
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