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Customer Experience

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As I sit and reflect on my 3.5 years at Uber, I feel grateful and amazed by how much I’ve learned and grown in this role.

Article by Minal Jain
Share:Ten things I’ve learned as a UX researcher at Uber
12 min read
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Microinteractions are the small moments in UX that can be boring and easy to forget, or exciting and engaging.

Article by Sergey Gladkiy
Share:How You Can Improve UX with Microinteractions. Part I
6 min read
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Mapping the experience from a customer perspective helps organisations identify strategic opportunities, customer pain-points and generate innovative projects.

Article by Niall O'Connor
Share:How To Build an Experience Map
6 min read
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