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Customer Experience

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Considering second-order effects when viewing Patient Experience from a distance

  • Accessibility, Behavioral Science, Contextual User Studies, Customer Experience, Design Theory, Healthcare, Human factors

Patient experience is complex. How do the nurses treat you? Are the facilities clean and up to date? Do they make you feel safe?

Article by UX Healthcare, Zane Dickens
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8 min read
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Accessibility in UX: The case for radical empathy

  • Accessibility, Behavioral Science, Business Value and ROI, Consumer products, Contextual User Studies, Customer Experience, Design, Empathy

A common misconception is that accessibility requires a focus on users that have some kind of disability — but that isn’t the case.

Article by Kriti Krishan
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7 min read
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Salience: The psychology of an experience you can’t ignore

  • Behavioral Science, Content and Copy, Content Strategy, Customer Experience, Design, Emotion, Neuroscience, Psychology and Human Behavior

Customers can’t buy from a brand they don’t notice

Article by Jennifer Clinehens
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5 min read
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To My Loved Ones: This Is What I Do — I attempt to describe my design/UX life to non-design/UX people.

  • Behavioral Science, Contextual User Studies, Customer Experience, Design, Emotion, Empathy

Thoughts on explaining the role, “UX Designer.”

Article by Sarah Dzida
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11 min read
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How Netflix uses psychology to perfect their customer experience

  • Behavioral Science, Content and Copy, Customer Experience, Design, Design Theory, Emotion, Interaction Design, Neuroscience

Decoding the science behind the features that keep you binging

Article by Jennifer Clinehens
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4 min read
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To Bundle, or Not to Bundle: That Is the Question.

  • Content and Copy, Content Strategy, Customer Experience, Design, Design Tools and Software, Development

Whether an incumbent or insurgent, it is valuable to consider the extent to which a bundle is at risk, ripe for disruption or viable to grow.

Article by Julian Connor
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5 min read
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