Conversational Design

Featured on Conversational Applications

Article No. 1706 | December 31, 2019
Why This UX Role Will Grow Fastest In 2020
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“The rise in hiring conversational designers seems to be happening at a much faster clip than when companies started hiring internal UXers 10 years ago”
Article No. 1705 | December 11, 2019
A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms
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There’s a ton of noise, promises and exaggerations flying around. Here's a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.
Article No. 1693 | November 7, 2017
Creating a Chatbot: A UX Designer’s Firsthand Experience
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What would happen if a couple of UX designers and developers get their hands on a bot?

Popular articles on Conversational Applications

Humans, AI and the User Interface of the Future
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Pairing new technologies with human assistants will result in tremendous new products which promise to enhance our lives.
Computer as Partner: A Synergistic Approach to Interaction Design
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Much of the day-to-day work of UX design focuses on optimizing manual, paper-based processes through the use of technology. Human-computer interaction makes an effective partnership in which the outcome produced is greater than sum of the individual efforts.
It’s historically unprecedented for any technology used by humans to be wielded through conversation. It’s now possible for humans to execute almost any function of software or machines through conversation.
 

Getting started in UX

Our contributors and staff recommend these articles on for developing an understanding of experience design and jumpstarting your career.

Hiring the Right Designer
How Much UX have You Put into Your UX Portfolio?
How Mature is Your Organization when it Comes to UX?
The UX Team Starting Lineup
Seven Things Your Boss Needs to Know About UX
Why UX Designers Need to Think like Architects
Five Customer Experience Lessons Coffee Taught Me
Four Things I Learned about UX at Universal Studios
The (Sometimes) Giddy Experience of Learning Design

Key Reading

What Do User Interfaces Want?
by
If technology is essential to our future success and goals, then the means by which we interact with it must be critical.
Creating a Chatbot: A UX Designer’s Firsthand Experience
by
What would happen if a couple of UX designers and developers get their hands on a bot?
Computer as Partner: A Synergistic Approach to Interaction Design
by
Much of the day-to-day work of UX design focuses on optimizing manual, paper-based processes through the use of technology. Human-computer interaction makes an effective partnership in which the outcome produced is greater than sum of the individual efforts.
View all Articles