Article No. 1875 | January 7, 2021
Applying anthropomorphism in conversational AI works best with a light touch
Article No. 1856 | December 3, 2020
Conversational Design has become the industry standard for VUI. By crafting “Product Personas”, we can create a unified and engaging voice for our product which fits our users expectations and needs.
Article No. 1852 | November 24, 2020
Wherein a broken coffee grinder provides lessons in empathy.
Article No. 1844 | November 6, 2020
Human advancement has been driven by the improvement of tools, machines and innovation that enlarge our regular abilities. However, our emotional mind – the part that controls our empathy has had little assistance from innovation to-date.
Article No. 1837 | October 8, 2020
Conversations are bound to psychology. Here are 7 principles for getting started with conversational desgin.
Article No. 1829 | September 24, 2020
Skeuomorphism and anthropomorphism find new life in conversational design
Article No. 1808 | August 6, 2020
Article No. 1790 | July 10, 2020
The race toward hyper-automation is marked by pitfalls and staggering opportunities
Article No. 1788 | July 7, 2020
The lack of cultural competence in conversational AI is a direct correlation to the inherent bias within it’s development.
Article No. 1771 | June 10, 2020
How can we best prepare our children for the future?
Article No. 1748 | April 27, 2020
The people developing AI are transforming how we think. Here's how empathy plays a role.
Article No. 1730 | March 24, 2020
In the current crisis, there is an enormous amount of people working from home, how does your interface react?
Article No. 1702 | January 30, 2020
There is untold value that design teams can unlock when data scientists and ethnographers work together to solve a problem.
Article No. 1711 | January 29, 2020
When people with disabilities can’t access a website like others can, they naturally feel excluded. Given our ever-increasing dependence on technology, no one should feel irrelevant or isolated from technology.
Article No. 1709 | January 14, 2020
The ability to have seamless experiences across channels (even across competitor platforms) defines what we expect to see everywhere.
Article No. 1706 | December 31, 2019
“The rise in hiring conversational designers seems to be happening at a much faster clip than when companies started hiring internal UXers 10 years ago”
Article No. 1705 | December 11, 2019
There’s a ton of noise, promises and exaggerations flying around. Here's a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.
Article No. 1700 | November 26, 2019
Imagine a world in which AI researchers, visionaries, venture capitalists, and startup founders are predominantly female.
Article No. 1701 | November 12, 2019
Because the outcome of an AI system is dependent on the information it’s trained on, ensuring a system presents a nuanced perspective can be tricky.
Article No. 1703 | November 1, 2019
AI chatbot technology is now opening up to human resource departments ripe for intelligent automation. A recent survey found that eight out of 10 businesses have already implemented or plan to adopt AI as a customer service solution by 2020.
Article No. 1694 | November 28, 2017
Much of the day-to-day work of UX design focuses on optimizing manual, paper-based processes through the use of technology. Human-computer interaction makes an effective partnership in which the outcome produced is greater than sum of the individual efforts.
Article No. 1683 | June 1, 2017
A book excerpt from the book by Christopher Noessel: Chapter 12: Utopia, Dystopia, and Cat Videos
Article No. 1660 | July 22, 2016
What’s next in the world of web design? Will websites and apps automatically redesign themselves in response to usage patterns?
Article No. 1609 | April 27, 2016
To architect the experiences of tomorrow, you must first design the interactions of today. But it is not enough to look in front of you—you must look ahead to the future.
