The people developing AI are transforming how we think. Here's how empathy plays a role.

There is untold value that design teams can unlock when data scientists and ethnographers work together to solve a problem.

The ability to have seamless experiences across channels (even across competitor platforms) defines what we expect to see everywhere.

There’s a ton of noise, promises and exaggerations flying around. Here's a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

Because the outcome of an AI system is dependent on the information it’s trained on, ensuring a system presents a nuanced perspective can be tricky.

Much of the day-to-day work of UX design focuses on optimizing manual, paper-based processes through the use of technology. Human-computer interaction makes an effective partnership in which the outcome produced is greater than sum of the individual efforts.

What’s next in the world of web design? Will websites and apps automatically redesign themselves in response to usage patterns?

The stories algorithms provide must be designed to create true value for people, or we miss the great potential of IoT and the data it provides.

The Internet of Things is likely to remain an abstraction to users until it can demonstrate real value ... like Sphero's BB-8 Star Wars toy.

Humanized computer interactions are familiar to users and can save them time, all while deepening the concept of brand marketing.

With recent innovations in efficiency, speed, accessibility, theory, strategy, and code, web design is still a vibrant part of experience design.