Article No. 1946 | July 20, 2021
With the exponential growth of digital channels, the need to better address customers concerns also increased. Not only customers expect more support throughout their online journey, but also businesses have to create unique and flawless experiences to stand out in a competitive market. In this environment, adopting AI-powered tools has become a must to guarantee customer satisfaction.
Article No. 1920 | April 21, 2021
If there’s one thing I learned over five years in an AI leadership role with a Big 4 Consulting Firm, it’s that the popular view of Conversational AI completely misses the point.
Article No. 1904 | March 22, 2021
As we careen into the era of conversational AI and hyperautomation, closed systems create bad experiences that stifle innovation and opportunity
Article No. 1901 | March 12, 2021
This nascent technology will undoubtedly be the key to removing developer bias—and its prominence is just around the corner
Article No. 1900 | March 10, 2021
A few things to keep in mind about improving a product’s UX with AI
Article No. 1895 | February 24, 2021
Designers need a methodology that helps them weigh the benefits of using a new technology against its potential harm
Article No. 1890 | February 11, 2021
Mobile apps are undoubtedly the future—with conversational AI at the center of their development
Article No. 1883 | January 29, 2021
Maybe it seems, the more conversations you have about conversational AI, the more confusing it becomes. That’s because conversational AI represents a vast, emergent set of technologies obscured by layers of hype and misinformation. Perhaps an easier way to illustrate what conversational AI is is to clarify what it’s not. Here are some of the more persistent myths about conversational AI that you should expel from your mind as soon as possible.
Article No. 1882 | January 27, 2021
The future of UX, CX, and EX are entwined in one big X ... get ready.
Article No. 1875 | January 7, 2021
Applying anthropomorphism in conversational AI works best with a light touch
Article No. 1856 | December 3, 2020
Conversational Design has become the industry standard for VUI. By crafting “Product Personas”, we can create a unified and engaging voice for our product which fits our users expectations and needs.
Article No. 1852 | November 24, 2020
Wherein a broken coffee grinder provides lessons in empathy.
Article No. 1844 | November 6, 2020
Human advancement has been driven by the improvement of tools, machines and innovation that enlarge our regular abilities. However, our emotional mind – the part that controls our empathy has had little assistance from innovation to-date.
Article No. 1837 | October 8, 2020
Conversations are bound to psychology. Here are 7 principles for getting started with conversational desgin.
Article No. 1829 | September 24, 2020
Skeuomorphism and anthropomorphism find new life in conversational design
Article No. 1808 | August 6, 2020
Article No. 1790 | July 10, 2020
The race toward hyper-automation is marked by pitfalls and staggering opportunities
Article No. 1788 | July 7, 2020
The lack of cultural competence in conversational AI is a direct correlation to the inherent bias within it’s development.
Article No. 1771 | June 10, 2020
How can we best prepare our children for the future?
Article No. 1748 | April 27, 2020
The people developing AI are transforming how we think. Here's how empathy plays a role.
Article No. 1730 | March 24, 2020
In the current crisis, there is an enormous amount of people working from home, how does your interface react?
Article No. 1702 | January 30, 2020
There is untold value that design teams can unlock when data scientists and ethnographers work together to solve a problem.
Article No. 1711 | January 29, 2020
When people with disabilities can’t access a website like others can, they naturally feel excluded. Given our ever-increasing dependence on technology, no one should feel irrelevant or isolated from technology.
Article No. 1709 | January 14, 2020
The ability to have seamless experiences across channels (even across competitor platforms) defines what we expect to see everywhere.
