In January 2020, news of COVID-19’s approach was building like a looming storm. That the pandemic was coming seemed clear, but when it would arrive, where it would appear, and how bad it would be, nobody could yet predict. To think back on how we “prepared”—as individuals, organizations, and communities—is a lesson in hindsight. Who could have imagined the new vocabulary, behaviors, and habits we’d all acquire in one short year?

Mobile apps are undoubtedly the future—with conversational AI at the center of their development

Ethical design involves much more than the General Data Protection Regulation (GDPR). A lot of people have realized that big organizations like Facebook should act more responsibly. Otherwise, they can face consequences in court due to the way they treat user's data. But we should go further!

Since early 2020, to make up for the loss, companies are looking for alternatives: equivalent or even more powerful ways to create experiences and present brands and products digitally. Augmented & Virtual Reality are moving into the center of attention.

In the last decade, we’ve witnessed the explosion of subscription-based “membership,” from movies, music, and audiobooks to elite global communities, razor blades, and dog food. While this phenomenon has been fueled in part by the growth of digital channels, targeted marketing, and the rise of the sharing economy, ultimately driving companies across industries to adopt a version of this business model is the irresistible promise of recurring revenue and sustained customer loyalty.

Our goal was set: evaluate our app in a real-life context. But how? You can never know how your users will use the app in real-life situations. Intercept offers quick and relatively easy evaluation – combine with longer studies to the best results.

How can we identify opportunities to design for more inclusion, equity, and even joy in everyday life of our cities? The team realized that the studio was not just about community design, but was also about becoming a community of support to each other and larger surroundings during this challenging time.

UI has to make a huge visual difference between warning, an alert and a success.

A disability is a phenomenon reflecting the interaction between features of a person’s body and features of the society in which he or she lives.

While all services have layers, some components of the service are more like connective tissue — they hold the layers together. Things like technology, privacy, or accessibility aren’t plug-and-play components, but a vital part of what makes a service good for users.