Contextual Design: Defining Customer-Centered Systems

Hugh Beyer, Karen Holtzblatt
September 15, 1997

Contextual Design introduces a customer-centered approach to business, showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This practical, hands-on guide will benefit anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.