February 6, 2014 to May 15, 2014
User Experience Certificate Program
If you want to pursue advanced study but can't commit to a full graduate degree program, the User Experience Certificate Program at Bentley University offers an ideal solution.
175 Forest Street02452 Waltham, Massachusetts
DATEFebruary 6, 2014 to May 15, 2014
ORGANIZED BYUser Experience Center
Align and inspire your team throughout the entire product development process.Next class: June 1-2Full details and registration information on Cooper's website So, you’re a product manager (or the like) charged with creating productive partnerships between stakeholders, designers, and developers. With many moving parts, agendas, and conflicting priorities to consider, you’re the glue that keeps it together. No easy task! To do that, you must create a collaborative work environment, saying goodbye to siloed departments, hefty requirement docs, and never-ending release plans. What now?In...
June 1, 2015 to June 2, 2015 San Francisco
Begin and end with your customer.Unlock the power of personas.Next class: May 21Full details and registration information on Cooper's website.How top-of-mind is your customer, really? Do they have a seat at the table when you’re making design, feature, product or service decisions? They ought to. Personas help you prioritize based on your customer’s goals. Too often, the powerful insight contained in personas is lost. Why? Because, they’re treated as a one-time deliverable instead of a tool used at every phase of defining, designing, and developing for YOUR customer.In this 1-day...
May 21, 2015 San Francisco
Help your stakeholders articulate the brand attributes that drive your customer experience.What does intelligence look like? What color is friendly? It’s easy to talk about the features and functions of a product, but it’s harder to discuss the look and feel of an experience in truly tangible ways. So, you want your products to be “innovative, simple and clean.” How does that differentiate your product and translate into a great customer experience?Learn to design and facilitate a workshop that helps diverse stakeholders explore what a product’s look and feel should be, establish a shared...
April 29, 2015 San Francisco