Articles

When deciding on your app’s login method, choosing between security and user convenience is a balancing act. Here are best practice login options and their metrics.

If there’s one thing I learned over five years in an AI leadership role with a Big 4 Consulting Firm, it’s that the popular view of Conversational AI misses the point.

Support logs are one of the most important sources of customer insights but are often ignored by other departments' teams because they are mistrusted or lack context.

How do you know if there's still room for improvement?

How you can collect and share your insights using the project management tool Monday.com

How Workday’s Productivity Technology Design team learned to use accessible design practices to ensure we were designing fantastic products that everyone could use.

Who could have imagined the new vocabulary, behaviors, and habits we’d all acquire in one short year?

An exploration of the growing importance of voice user interfaces and the impact on information architecture

Improving the hiring experience at the most painful stage of the hiring process: candidate rejection

As we careen into the era of conversational AI and hyperautomation, closed systems create bad experiences that stifle innovation and opportunity

This is a simple method to prove to ourselves and the stakeholders that the task flow we just created is worth being implemented.