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Branding is Dead, CX is King
Branding is dead? Hardly. It’s stronger than ever, but that doesn’t change the fact that a crummy interaction completely undermines even the most inspiring brand promise.
How can Federal decision-makers use Conversational AI to improve Customer Experience?
If Facebook can target ads based on your recent Google search history, shouldn’t the DMV be able to figure out that you’ve moved to a new address?
Ada Lovelace: a mathematician, a computer scientist and a visionary
We remember one of the most important women in science history, and celebrate the life and work of Ada Lovelace, the first computer scientist.
Why This UX Role Will Grow Fastest In 2020
“The rise in hiring conversational designers seems to be happening at a much faster clip than when companies started hiring internal UXers 10 years ago”
A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms
There’s a ton of noise, promises and exaggerations flying around. Here's a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.
The future of work will be far less frightening when there’s more women in AI
Imagine a world in which AI researchers, visionaries, venture capitalists, and startup founders are predominantly female.
5 Key Ways Telcos Can Improve Customer Experience With Conversational AI
While the telco industry faces many challenges, conversational AI can help alleviate some of these challenges.
Henry Vaage Iversen
How Humility Helps AI Work Better with Human Users
Because the outcome of an AI system is dependent on the information it’s trained on, ensuring a system presents a nuanced perspective can be tricky.
Conversational Applications | the New Face of Your Apps
Tech giants like Facebook, Google, and Baidu know that people aren’t filling their devices with apps anymore.
AI and HR: Will AI Chatbots Replace the Employee Handbook?
AI chatbot technology is now opening up to human resource departments ripe for intelligent automation.
An excerpt from Chapter 6: Defining Experience Principles
Humans, AI and the User Interface of the Future
Pairing new technologies with human assistants will result in tremendous new products which promise to enhance our lives.
Living in Information, Responsible Design for Digital Places: a Book Excerpt
Ch. 6 talks Architecture - a design discipline focused on structuring our physical environments while information architecture does the same for information environments.
Meeting Design for Managers, Makers and Everyone: A Book Excerpt
Chapter 3 "Build Agendas Out of Ideas, People, and Time" dives into the intricacies of planning and executing a successful and productive meeting.
Participatory Design in Practice
Participatory Design: what it is, what it isn't and how it actually works
Computer as Partner: A Synergistic Approach to Interaction Design
Human-computer interaction makes an effective partnership in which the outcome produced is greater than sum of the individual efforts.
Creating a Chatbot: A UX Designer’s Firsthand Experience
What would happen if a couple of UX designers and developers get their hands on a bot?
Designing Data Environments
The road to powerful change is data analytics.
Artificial Intelligence, UX and the Future of Findability
The math is simple: Artificial Intelligence + User Experience = Better Findability.
The Right Way To Select Technology: A Book Excerpt
A look at Chapter 5 from the book by Jarrod Gingras and Tony Byrne.
What Do You Do When Someone "Steals" Your Amazing Idea
People tend to believe ideas are rare gems to be collected. But the nature of creative work is such that if useful insight comes to you, it comes to other people, too.
The State of Enterprise UX in 2017: An Industry Report Featuring 3,157 Designers
UX Pin surveyed 3,157 designers, developers, and product managers to gather insight into how business products have evolved — and where they’re headed next.
The F Pattern: Understanding How Users Scan Content
Examining a key pattern of how people scan web content to help guide page design to improve user engagement.
How to Make Your Portfolio Stand Out
A thought through guide to making your portfolio the one that will be noticed.