Article No. 1,570 | January 22, 2016
As design thinking and now data science make their way more deeply into the fields of customer experience, companies who master these new approaches will stand out.
Article No. 1,569 | January 20, 2016
I’m a Divvy bikes member and fan, but there have been some speed bumps in my Divvy user experience.
Article No. 1,568 | January 18, 2016
Big data, smart mobile technology and connected devices are combining to allow us to build a new type of smart digital service: Living Services.
Article No. 1,567 | January 15, 2016
Prototyping facilitates rapid iteration and fail-fast (and learn-fast) experimentation, and helps the whole product team push technical limits.
Article No. 1,566 | January 13, 2016
If technology is essential to our future success and goals, then the means by which we interact with it must be critical.
Article No. 1,565 | January 11, 2016
Human beings are creatures of habit, and once we have a model for how a certain space should look in our head, finding that model flipped on its head can disorient us.
Article No. 1,564 | January 6, 2016
Task-based testing provides an approach that allows companies to gather both quantitative and qualitative feedback from a target audience.
Article No. 1,563 | January 4, 2016
If you’re working with an audience across the globe, all under budget and time constraints, remote user testing can provide the rich data to help make informed decisions.
Article No. 1,562 | December 30, 2015
UX Magazine contributors give us their predictions for the trends and developments that will shape experience design in 2016.
Article No. 1,561 | December 28, 2015
Never lose sight of the marriage of physical objects and the digital screens and devices you're designing for.
Article No. 1,560 | December 23, 2015
Don’t leave users squinting or pinching and zooming just to experience your mobile website. Help them make the most out of your mobile presence.
Article No. 1,559 | December 21, 2015
Empathy is the key to creating a UX that will actually make users happy, and a truly empathetic UX begins even before there’s a product to design.
Article No. 1,558 | December 17, 2015
Making your website compliant with WCAG and ADA benefits everyone, not just those with disabilities.
Article No. 1,557 | December 15, 2015
Journey mapping is a sophisticated, simple, and especially powerful tool that can help designers perfect the customer experience.
Article No. 1,556 | December 9, 2015
Even with open communications, “risk” and “failure” are still uncomfortable terms for most people. So, how can you make sure your team embraces them?
Article No. 1,555 | December 3, 2015
Designing a mobile app requires empathy. The features you invent must be business solutions that have a cost and a benefit to your business and to the user.
Article No. 1,554 | November 6, 2015
Psychological research suggests that the way we experience endings is important—first impressions last temporarily, while closure experiences are permanent.
Article No. 1,553 | October 22, 2015
Podcasting with Alan Cooper: father of Visual Basic, creator of personas, co-founder of Cooper, and all-around toolmaker.
Article No. 1,552 | October 15, 2015
The design work that has made so many of us fat and happy is about to change—exciting and challenging work ahead.
Article No. 1,551 | October 14, 2015
A review of our own social login and commenting experience finds some fixable flaws that might be hindering engagement.
Article No. 1,550 | October 12, 2015
We're moving out of the industrial age and into an era marked by a focus on service design, giving UXers a chance to expand and deepen their offerings.
Article No. 1,549 | October 8, 2015
You don't need a big budget to bring experience design into your project, you just need to be more resourceful.
Article No. 1,548 | October 6, 2015
How to improve your end user experience by bringing real data and relevant content into your static designs and prototypes.
Article No. 1,547 | October 5, 2015
The lead designer from Looksery—Snapchat's recent acquisition—explains how user testing led to the creation of an app people can't get enough of.