UX Magazine

Defining and Informing the Complex Field of User Experience (UX)

Position Description

  • Work in a high change environment, gathering both observed qualitative and quantitative study data to provide massive impact to the business.
  • Drive collaboration across the team to create comprehensive and coordinated research strategies. Use multiple findings (both internal/external) to develop a holistic picture of the problem/opportunity 
  • Ability to drive the team in an agile environment to conduct rapid iterative usability testing and research to improve product designs early in the design cycle 
  • Passionately advocate for the end user by influencing decisions to ensure that product design and content strategy are aligned to user needs and expectations
  • Leverage research findings to solve complex business challenges.
  • Seek opportunities to raise awareness of user needs and perceptions – representing and evangelizing the team's charter across the entire business. 
  • Ability to analyze and synthesize results into actionable recommendations that inform product design and content strategy and execution

Minimum Qualifications

  • 8+ years conducting user experience research and/or market research for web and mobile products – with an excellent command of both qualitative and quantitative methods 
  • BSc, Master preferred, in Human Factors/Human Computer Interaction, Cognitive or Experimental/Social Psychology, Cognitive Science or related field

Additional Preferred Qualifications

  • Excellent written and verbal communication skills. The ability to influence outcomes through presentations and relationships.
  • Self-confidence, flexibility and the ability to find clarity in ambiguous 
  • Expertise in ethnographic research methods, product and design research, and strong analytical ability 
  • Entrepreneurial spirit.
  • Must be detail oriented with strong organization and process skills and ability to manage multiple projects simultaneously and under time constraints. Understanding of agile development process and methodologies.
  • Demonstrated success translating research results into actionable recommendations 
  • Strong data analytics, market trends assessment and competitive analysis skills 
  • Strong interpersonal skills, ability to quickly build rapport and establish credibility, thrives in collaborative work 
  • Passion for practical application of research findings 
  • Extremely strong communication skills and demonstrated success presenting research study results in a clear and compelling manner to cross-functional stakeholders that persuades action 
  • Ability to travel as needed