User Experience Manager (Architect) -- Waitrose
We’re looking for a User Experience Architect to join our Waitrose Ecommerce team at our Bracknell Head Office. In these role, you will be responsible for driving the evolution of the User Experience and how we acquire, retain and continue to cultivate our digital customers through their interaction through our channels.
Some key tasks include:
- Working with the stakeholders to define and deliver the User Experience vision of Waitrose in line with our overall experience strategy.
- Helping to understand how our users wish to interact with Waitrose, and how they actually do.
- Sharing the findings of research throughout the business and the OmniChannel Delivery team; helping to set up, and manage regular user testing sessions with external and internal parties.
- Working with stakeholders throughout the business to ensure that work is in line with expectations.
- Sharing the ongoing work throughout the projects lifecycle
- Delivering a consistent level of world class user experience output: Visually in line with the brand values, in line with our defined experience guidelines, to the defined business needs and in line with the experience strategy.
- Working with all parties to deliver a User Centred Design process that is appropriate to Waitrose.
- Working with key stakeholders to feed back and input into the UX outputs.
- Motivating your team members to deliver the best possible work, on time and to brief.
- Having an awareness of User trends / new developments and communicating these back to the wider team members for use if appropriate.
- Providing a weekly report to your line manager
- Helping and guiding other team members to develop their own skills and career aspirations
So what skills and experience do you need?
Firstly, you must have excellent working knowledge of wireframing and prototyping solutions (i.e. OmniGraffle, Axure, Balsamiq). You must have a strong track record of user experience architecture design and development output, and an excellent understanding of the User Centred Design process.
Finally, in order to really excel in this role, you will need to have excellent stakeholder management skills, be able to work to tight deadlines and prioritise and juggle requirements!
You know what? It’d be even better if you have working knowledge of the full Adobe Creative Suite (Fireworks, Photoshop, Illustrator, Dreamweaver and Flash), HTML and CSS, as well as experience working in both an agency and client side.
Salary: £51,000 – £66,300 plus excellent benefits
This role is subject to the following pre-employment screening: 3 year reference check