User Experience Research Lead
Merck is a global health care leader with a diversified portfolio of prescription medicines, vaccines and consumer health products, as well as animal health products. Today, we are building a new kind of healthcare company - one that is ready to help create a healthier future for all of us.
Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of people like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you'll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
User Experience Research Lead - ACC002499
The User Experience Research Lead is responsible for leading and overseeing user research activities from to inform experience design, as well as to diagnose adoption and satisfaction issues. This includes planning, designing research protocols, managing the research resources, leading the analysis and recommendation phase, and, in collaboration with the UX Architect, defining personas and scenarios. The Lead will also develop and maintain persona-based KPI dashboards and measurement plans, provide input to MRL (Merck Research Laboratories) programs on success metrics and change management, and conduct periodic experience realization audits.
Requirements:
Education:
- Bachelor's degree in HCI, Cognitive Psychology, Anthropology, Human Factors, Sociology, or related field
Required:
- 5-10 years of experience in planning, conducting and managing primary user research
- Acute observation skills
- Command of the primary user research methods and tools
- Ability to plan, design and analyze field studies and usability tests
- High degree of creativity
- Story telling, interaction design and problem solving ability
- Strong compassion for the users
- Ability to synthesize research data into personas and scenarios
- Practical knowledge of user experience metrics and KPIs
- Excellent presentation skills and attention to detail
- Ability to influence, negotiate and moderate
- Experience working with various departments within a project team team
- Team player that sees value in diversity of skills and perspectives
- A strong portfolio of work samples (e.g. research plans, research instruments, findings reports, metrics, etc.) are a must
Preferred:
- 2-3 years experience in pharmaceutical R&D domains
Our employees are the key to our company's success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Merck's benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.
To be considered for this position, please Apply Here
Merck is an equal opportunity employer, M/F/D/V - proudly embracing diversity in all of its manifestations.