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Stupid, Stupid Client
Clients aren't dumb, they just don't know what you know and dont think about the work the way you do.
Article - Jon Kolko - September 1, 2011 - 20 Comments
What's in a Name?
How confusion about terminology can disrupt projects, and 10 recommendations on how to avoid it.
Article - Susan Weinschenk, Ph.D. - July 27, 2010 - 9 Comments
12 Breeds of Client
Article - Howard Mann - April 14, 2007 - 0 Comments
10 Perfect Touch Points
What additional idea can you add to each touch point that would move it closer to perfect?
Article - Howard Mann - January 17, 2006 - 2 Comments
It's All Unimportant Until It's You
It will all seem unimportant until it is you waiting in the reception area or stuck on hold.
Article - Howard Mann - December 22, 2005 - 7 Comments
Old joke speaks volumes
Heaven, hell, St. Peter, The Devil, a sales pitch? This lesson ain’t no joke.
Article - Howard Mann - December 15, 2005 - 7 Comments
Buy The Premise, Buy The Bit
Article - Howard Mann - December 12, 2005 - 0 Comments