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- Customers First
Title 2: The Role of UX in Interactive Customer Experience Management Here's a horror story that's sure to scare the pants off most business executives: I recently spen ...
Article - David Nickelson - March 28, 2011 - 8 comments - 0 attachments
- UX Career Paths and Job Satisfaction
Survey research conducted in the fall of 2010 investigating job satisfaction among usability practitioners and how satisfaction is impacted by employer type, organizational placement, and other factors. Preface A couple of things before we ...
Article - Patrick Malecek - March 16, 2011 - 8 comments - 0 attachments
- Share the Sandbox
Title 2: UX Can’t Own Customer Experience In my previous UX Mag article , I asked the UX community to start thinking about integrated experiences across physical and ...
Article - Samantha Starmer - February 23, 2011 - 11 comments - 0 attachments
- Are You Mobile Enough?
The mobile web is poised to be big. Really big. Morgan Stanley estimated it's going to be at least twice the size of the desktop/laptop Internet within five years. Gartner went further , predicting that mobile phones will overtake PCs as ...
Article - Scott McDonald - February 25, 2011 - 6 comments - 0 attachments
- Getting Guerrilla With It
Who among us hasn't found themselves working on a project that had so much potential to be great, but didn't have enough time or budget to do the research needed to inform the design? Research is a wonderful thing. It gives us the ability to inf ...
Article - Russ Unger, Todd Zaki Warfel - February 15, 2011 - 5 comments - 0 attachments
- A Designer and a Marketer Walk Into a Bar...
We're consumers in a media-driven world. And, as such, we've grown used to product placement, telemarketing, "advertorials," and celebrity endorsements. We like football, but we love Super Bowl ads. And we know there's no shame in choking up over a cr ...
Article - Megan Grocki - February 10, 2011 - 10 comments - 0 attachments
- On UX Leadership
Designers and other UX types are self-reflective sorts. We spend lots of time—perhaps too much time—talking about what design is, how we do it, and what tools we use. However, it seems to me that a critical topic is missing from most of these conver ...
Article - Kim Goodwin - January 26, 2011 - 7 comments - 0 attachments
- E*TRADE's Digital Customer Experience
UX Magazine sat down with Tim Paul, Director of Product Management and User Experience at E*TRADE at the Forrester Customer Experience Forum . This discussion was part of our ongoing effort to profile business UX leaders so other businesspeople c ...
Article - Tim Paul - January 24, 2011 - 4 comments - 0 attachments
- Managing Vanguard's Investor Experience
UX Magazine sat down with Amy Dobra, a principal at Vanguard and head of its Retail Client Experience Group, at the Forrester Customer Experience Forum . This discussion was part of our ongoing effort to profile business UX leaders so other busin ...
Article - Amy Dobra - January 07, 2011 - 1 comment - 0 attachments
- The Adventures of Usability Girl
Title 2: Building UX from the ground up As UX professionals, we chase the dream that we'll land a position in a company where UX is already a passion. A passion that ev ...
Article - Stephanie Arnold - January 19, 2011 - 9 comments - 0 attachments