Cutting through a raft of technical data, Thomas Landauer explains why computers are in trouble and why massive outlays for computing have not resulted in comparable productivity payoffs.
The Inmates Are Running the Asylum illustrates how talented people continuously design bad software-based products and why we need technology to work the way average people think.
Can computers change what you think and do? B.J. Fogg defines an emerging field that studies the overlap of computers and persuasion.