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- Customer Experience Nirvana
Title 2: How UX and marketing are set to increasingly collaborate Historically speaking, marketing and UX have been either somewhat at odds or simply unconcerned with e ...
Article - David Moskovic - December 01, 2010 - 15 comments - 0 attachments
- Treating Users as Customers
Title 2: Designing the end-to-end As a web designer, it's easy to think of the small picture. That's not always a bad thing; the small picture may be one or two feature ...
Article - Steve Workman - November 18, 2010 - 10 comments - 0 attachments
- Crafting the UX of REI's Retail Experience
UX Magazine sat down with Samantha Starmer, Manager, eCommerce Experience at REI at the Forrester Customer Experience Forum . This discussion was part of our ongoing effort to profile business UX leaders so other businesspeople can learn from the ...
Article - Samantha Starmer - November 30, 2010 - 2 comments - 0 attachments
- Ethnography in Industry: Methods overview
This article was contributed by PARC (Palo Alto Research Center, Inc.) as part of an ongoing series in UX Magazine. Visit the PARC website to learn more about PARC's current work and how to work with them, and to read other posts and publications by ...
Article - James Glasnapp, PARC - November 10, 2010 - 1 comment - 0 attachments
- The Evolved User Experience
Title 2: Using social media technologies to drive UX design and product strategy In today’s fast-moving business market, a new product can fail as quickly as it was lau ...
Article - Alexander Negash - November 04, 2010 - 7 comments - 0 attachments
- User and Customer Experience in a Member Services Organization
Title 2: An interview with Sylvia Veitia of AAA UX Magazine sat down with Sylvia Veitia, Vice President of Member Experience at AAA at the Forrester Customer Expe ...
Article - Sylvia Veitia - November 09, 2010 - 1 comment - 0 attachments
- Profiling TIAA-CREF's UX Practice
Title 2: The Business of Better Experience in Financial Services UX Magazine sat down with Cynthia Kellam, Vice President, Digital Experience Design & New Media for ...
Article - Cynthia Gage Kellam - October 19, 2010 - 0 comments - 0 attachments
- Everyone Forgets Memory
What did your customer remember after using your product? Will they share their memories with others? Designing great products for people means ensuring three kinds of memorable moments to happen. Do your users remember your product or ser ...
Article - Jeremy Britton, Dmitry Dragilev - September 30, 2010 - 6 comments - 0 attachments
- Accessibility and the Law
Title 2: How good UX can keep you out of court Website accessibility is obviously an integral part of user experience; a negative user experience is certain to occu ...
Article - Gregory P. Care - September 07, 2010 - 9 comments - 0 attachments
- Don’t Become a Digital Dinosaur
Title 2: Design for the Space Between I’m feeling old. I’ve been in this business long enough that I remember thinking how cool I was for working on a website. That Int ...
Article - Samantha Starmer - August 24, 2010 - 15 comments - 0 attachments