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Defining and Informing the Complex Field of User Experience (UX)
The Business of UX
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ISSN: 2168 5681
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The Importance of Designing an Experience Culture
External customer experiences begin with the company's internal culture.
Article - Cynthia Thomas - December 20, 2010 - 11 Comments
Making User and Customer Experience a Business Competency
Forrester's Harley Manning discusses customer and user experience strategy.
Article - Harley Manning, Forrester Research - December 14, 2010 - 6 Comments
Customer Experience Nirvana
Bringing together marketing and UX efforts in the management of digital touchpoints.
Article - David Moskovic - December 1, 2010 - 15 Comments
Crafting the UX of REI's Retail Experience
Translating REI's warm, hand-crafted in-store experiences into the digital space.
Article - Samantha Starmer - November 30, 2010 - 2 Comments
Treating Users as Customers
Designers need to think beyond just the user's journey to consider the experience of being a customer.
Article - Steve Workman - November 18, 2010 - 10 Comments
Ethnography in Industry: Methods overview
Ethnographic data collection methods used to understand populations or situations of interest.
Article - James Glasnapp, PARC - November 10, 2010 - 1 Comments
User and Customer Experience in a Member Services Organization
How customer experience trends are affecting AAA's business.
Article - Sylvia Veitia - November 9, 2010 - 1 Comments
The Evolved User Experience
Adopting social technologies in user research to get rapid, up-to-date user information and feedback.
Article - Alexander Negash - November 4, 2010 - 7 Comments
Profiling TIAA-CREF's UX Practice
How the financial services company is building up its UX practice and culture.
Article - Cynthia Gage Kellam - October 19, 2010 - 0 Comments
Everyone Forgets Memory
What did your customer remember after using your product? Will they share their memories with others?
Article - Jeremy Britton, Dmitry Dragilev - September 30, 2010 - 6 Comments