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Defining and Informing the Complex Field of User Experience (UX)
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ISSN: 2168 5681
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On UX Leadership
Looking inward to grow the UX profession and outward to inject design into the DNA of organizations.
Article - Kim Goodwin - January 26, 2011 - 7 Comments
E*TRADE's Digital Customer Experience
An interview with Tim Paul, Director of Product Management and User Experience at E*TRADE, about the growth and role of UX in the digitally driven company.
Article - Tim Paul - January 24, 2011 - 4 Comments
The Adventures of Usability Girl
How UX went from a one-person task to a strategic priority with a large team at AT&T Interactive.
Article - Stephanie Arnold - January 19, 2011 - 9 Comments
Managing Vanguard's Investor Experience
An interview the head of Vanguard's Retail Client Experience Group.
Article - Amy Dobra - January 7, 2011 - 1 Comments
Portraits of an Industry in Flux
The advent of eBooks has pushed the publishing industry to adopt software and UX design practices.
Article - Brett Sandusky - January 3, 2011 - 7 Comments
Select Country; Select Language
Ensuring users quickly and easily find content for their location and language.
Article - John Yunker - December 29, 2010 - 16 Comments
The Importance of Designing an Experience Culture
External customer experiences begin with the company's internal culture.
Article - Cynthia Thomas - December 20, 2010 - 11 Comments
Making User and Customer Experience a Business Competency
Forrester's Harley Manning discusses customer and user experience strategy.
Article - Harley Manning, Forrester Research - December 14, 2010 - 6 Comments
Customer Experience Nirvana
Bringing together marketing and UX efforts in the management of digital touchpoints.
Article - David Moskovic - December 1, 2010 - 15 Comments
Crafting the UX of REI's Retail Experience
Translating REI's warm, hand-crafted in-store experiences into the digital space.
Article - Samantha Starmer - November 30, 2010 - 2 Comments