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- Marriott's ultra-adaptable room
Marriott introduces the ultra-adaptable room. Essentially a well placed hub that allows the hotel guest to quickly hook a variety of devices (Laptops, gaming systems, camera,etc…) into the flat screen in your room. Well placed power plugs round i ...
Article - Howard Mann - March 19, 2008 - 2 comments - 0 attachments
- Investing in UX
On November 1, 2006 we invested $50,000 of our company’s money into a fund consisting of 10 companies we felt did a great a job at user experience. We wanted to test a hypothesis that companies who focus on UX will see it reflected in their stock price. ...
Article - Jon Lax - November 08, 2007 - 10 comments - 0 attachments
- Check Your Disciplines At The Door
During a user experience leadership seminar that I gave last summer, I asked about the extent to which the company’s user experience personnel collaborated with each other as well as with others. I had just argued that such collaboration is important an ...
Article - Richard Anderson - May 31, 2007 - 0 comments - 0 attachments
- Conversion Rate Optimization - Part 1
Google takes the leading role Within the e-commerce sphere, the “mind games” between site owners and search engine designers have focused on search engine optimization ( SEO ). After all, you can’t make a sale if visitors aren’t reaching your ...
Article - Frederick Townes - May 30, 2007 - 1 comment - 0 attachments
- Abundance and UX
I spent some time this weekend listening and thinking about Chris Anderson’s talk from PopTech! . Chris is looking to move beyond the Long Tail and is focusing on the notion of what happens when you look at the world through a lens of abundance rath ...
Article - Jon Lax - May 24, 2007 - 20 comments - 0 attachments
- What Is Holding User Experience Back Where You Work?
A couple of months ago, I referenced variations of a boat metaphor (see Changing the course or pace of a large ship ) that I have found is often used by User Experience management personnel to describe what it feels or felt like to build and establis ...
Article - Richard Anderson - May 21, 2007 - 8 comments - 0 attachments
- Stop Using Your Shoppers
There is no feeling worse than the one of being used. It brings forth thoughts of betrayal, and even retribution – certainly not the sentiments we want to evoke if the aim is to stay in business. Online shoppers routinely feel such emotions after visit ...
Article - Giovanni Calabro - April 18, 2007 - 12 comments - 0 attachments
- The Panhandler User Experience
Panhandlers. Beggars. People who spend their days asking the age old question “Brother, can you spare a dime.” Every big (and some small) city has them and their approach is always the same… “Excuse the interruption. I lost my job, have no place to live ...
Article - Howard Mann - March 02, 2007 - 27 comments - 0 attachments
- No Business Is Perfect
Is it unrealistic for us to expect businesses to be perfect? Are we setting ourselves up for disappointment by expecting businesses to flawlessly deliver every single time? As customers, are we expecting perfection when perfection is unattainable? Is th ...
Article - John Moore - February 28, 2007 - 6 comments - 0 attachments
- Satisfy the Cravings of a New Generation of Consumers
About three years ago, we received a much-needed wake-up call from our brilliant, 20-something friends and interns. Meet Lauren: We were sitting at the conference table late in the afternoon. Lauren’s friend Kara called and they talked about m ...
Article - Lisa Johnson and Cheri Hanson - November 13, 2006 - 1 comment - 0 attachments