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There’s no such thing as a “standard” client or project in a typical agency setting, because every business has its own specific goals—not to mention the goals of its users. Because of this, we’re constantly seeking ways to improve our processes and bet ...

Article - Colin Butler, Andrew Wirtanen - January 09, 2013 - 10 comments - 0 attachments

Our experience as customers of a product or service is shaped by the various interactions that we have with it. Some of these touch points add value to customers while others do not. For example, a doctor's office may offer patients the ability ...

Article - James Torio, Rishabh Dayal - December 17, 2012 - 0 comments - 0 attachments

These days, advent calendars often serve as a sobering reminder that the days before Christmas, which passed at a glacial pace when we were kids, now zoom through our fingers mercilessly. A bit of that childhood titilation comes back into the holida ...

Article - UX Magazine Staff - December 14, 2012 - 0 comments - 0 attachments

Learn about Personas and Goal-Directed design from the people who invented them! Our practicum is an intensive, hands-on workshop led by senior Cooper staff. First we'll show you how to practice Goal-Directed Design in more depth than you'll find anyw ...

Event - Cooper U - November 15, 2012 - 0 comments - 0 attachments

Learn about Personas and Goal-Directed design from the people who invented them! Our practicum is an intensive, hands-on workshop led by senior Cooper staff. First we'll show you how to practice Goal-Directed Design in more depth than you'll find anywhe ...

Event - Cooper U - November 15, 2012 - 0 comments - 0 attachments

Wireframes have played an increasingly leading role in the modern Web development process. They provide a simple way of validating user interface and layout and are cheaper and faster to produce than a final visual comp. However, most of the methods and ...

Article - Sergio Nouvel - October 24, 2012 - 21 comments - 0 attachments

UCDmanager   is a collaborative web application aimed to  manage and document different User-Centered Design and usability techniques , in an integrated manner: user roles, personas, heuristic evaluations, usability user testing, etc. ...

Resource - jordisan - October 25, 2012 - 0 comments - 0 attachments

You are looking at a list of 18 proposed features for your product . Flat out, 18 are too many to include in the initial release given your deadlines, and you want identify the optimal subset of these features. You suspect an executive’s teenager ...

Article - Jan Moorman - October 09, 2012 - 7 comments - 0 attachments

These days, more than ever, organizations should be obsessed with their customers. If you work with User Experience practitioners (or are one yourself), you already knew that. But thanks to organizations like Forrester and Harvard B ...

Event - Jeffrey - August 17, 2012 - 0 comments - 0 attachments

Imagine a formula that would allow you to take data from a very small pool of users (often as few as 8; possibly as few as 3) and figure out why, for instance, Autodesk customers are calling support, whether Budget.com visitors can rent a car in under a ...

Article - Jeff Sauro, Jim Lewis - August 07, 2012 - 3 comments - 0 attachments