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Four Steps to Customer Experience Maturity
Companies that are eager to create superior customer experiences must repair, elevate, optimize, and differentiate their CX programs and initiatives.
Article - Megan Burns - November 11, 2013 - 1 Comments
Design for Experience Update: Innovative Technique or Tool
We've created a broader DfE award category with "Innovative Technique or Tool."
Article - UX Magazine Staff, Design for Experience - November 8, 2013 - 0 Comments
Accounting for Emotion in Heathcare Experience Design
Designing apps for users in a healthcare setting, requires an understanding of the emotional states of patients and doctors.
Article - Lorraine Chapman - November 7, 2013 - 3 Comments
Design for Experience: Bottom Line Impact
A closer look at the Design for Experience awards category: Bottom Line Impact
Article - UX Magazine Staff, Design for Experience - November 4, 2013 - 0 Comments
Design for Experience: Effective Agency Team
A closer look at the Design for Experience awards category: Effective Agency Team
Article - UX Magazine Staff, Design for Experience - October 29, 2013 - 2 Comments
Moneyball 2: How to Sweep the UX World Series
Using statistical data wisely, like the characters in the baseball movie Moneyball, UX teams can leverage strikes one and two to get on base.
Article - Steve Tengler - October 23, 2013 - 0 Comments
Four Myths About UX and How to Bust Them
Despite becoming more commonplace and in-demand, user experience is still victim to a number of misconceptions—here, four of them are sent to slaughter.
Article - Brian Pagán - October 22, 2013 - 12 Comments
On the Ground at Forrester’s West Coast Forum
Forrester's West Coast Forum provided a fertile environment for learning about the importance and implementation of customer experience.
Article - Alison Lawrence, Didus - October 16, 2013 - 0 Comments
Exploring the Brain Through Experience Design
A pair of brain activity visualization projects illustrates concepts and themes that affect human behavior and the realm of experience design.
Article - Hunter Whitney - October 9, 2013 - 3 Comments
Is UX Your Achilles?
Experienced developers who have been in the game for more than a decade often find the subtleties of UX can be a bit of a mystery, but there are ways to get up to speed.
Article - Zahid Jiwa - October 8, 2013 - 4 Comments