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Defining and Informing the Complex Field of User Experience (UX)
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Research Methods and Techniques
User-Led Does Not Equal User-Centered
Design is about addressing user needs, not just listening to user demands.
Article - Lawrence Kitson - March 18, 2011 - 7 Comments
Getting Guerrilla With It
Guerrilla research is a fast and low-cost way to gain sufficient insights to make informed decisions.
Article - Russ Unger, Todd Zaki Warfel - February 15, 2011 - 5 Comments
In Search of Innovation
Methods and theory of design synthesis help solve problems and bridge research to ideation.
Article - Jon Kolko - February 7, 2011 - 0 Comments
UX Ideas in the Cards
UX card decks are a tactile, easy way to quickly find possible approaches to problem solving.
Article - Scott Baldwin - February 3, 2011 - 9 Comments
Busting the Myth of the Giant Green Button
The true story of ethnography at PARC, and how it reveals the power of ethnography.
Article - PARC - January 27, 2011 - 1 Comments
Managing Vanguard's Investor Experience
An interview the head of Vanguard's Retail Client Experience Group.
Article - Amy Dobra - January 8, 2011 - 1 Comments
The Evolved User Experience
Adopting social technologies in user research to get rapid, up-to-date user information and feedback.
Article - Alexander Negash - November 4, 2010 - 7 Comments
Five UX Research Pitfalls
Avoiding the growing pains and pitfalls associated with becoming a user-driven company.
Article - Elaine Wherry - September 2, 2010 - 12 Comments
Doing More with Remote Research
Remote research can help develop a broader view of users in their natural environments.
Article - Juliette Melton, Brynn Evans - August 18, 2010 - 6 Comments
Ethnography in Industry: Objectives?
An examination of the business value of ethnography in user-center technology.
Article - Victoria Bellotti, PARC - June 1, 2010 - 3 Comments