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- Get Your Content Strategy Out of the Drawer with Governance
All too often, strategies of every kind get stuck in a drawer—sometimes without being implemented or even reviewed after their initial creation and approval. One reason is that people forget the full definition “strategy,” which is a plan for achiev ...
Article - Meghan Casey - January 11, 2013 - 0 comments - 0 attachments
- Getting Fruitful Collaboration Instead of Stale Groupthink
The value of bringing people with different perspectives together to work a problem is readily accepted by most. The business of making websites, software and other technical systems is too complex for an individual to execute in isolation. No surprise, ...
Article - Gail Swanson - January 08, 2013 - 1 comment - 0 attachments
- Treat Your Users Like Children
Do you have kids of your own? How about young nieces, nephews, or nephews? Do you spend time around your friends’ children? Is there that one neighbor who has youngsters who makes it a point to disturb you any chance they get? If you've answered yes to ...
Article - Jamal Jackson - December 20, 2012 - 0 comments - 0 attachments
- The Flâneur Approach to User Experience Design
Recently I did something that most people would call a bit crazy. As I walked out of the office one Friday afternoon, a seemingly random thought came into my head: I should quit my job . Later that weekend, I did just that. Then I did the next logica ...
Article - Sarah Doody - December 18, 2012 - 9 comments - 0 attachments
- From User Experience To Customer Experience
When I joined the Customer Experience team at Forrester Research in 2004, I thought the group had an odd name. At the time, I was a practicing interaction designer and an active member of the user experience community. In addition, the topics of ...
Article - Kerry Bodine - December 05, 2012 - 2 comments - 0 attachments
- Practicing What We Preach
Title 2: Leading with Empathy In the previous article in the "Practicing What We Preach" series , we discussed how critical it is to carefully and thoughtfully esta ...
Article - Astrid Chow - December 04, 2012 - 3 comments - 0 attachments
- Taking the “Con” out of Conflict
Life without conflict is impossible. Everywhere we go, we find conflict in some form, be it international wars or hostile conference rooms. Conflict has been part of life since the dawn of humanity, and probably a lot earlier than that, if you can pictu ...
Article - Megan Grocki - November 29, 2012 - 4 comments - 0 attachments
- Five User Experience Lessons from Tom Hanks
Some of you might work for companies that have not figured it out. They might still be pondering, “Why should we care about user experience?” Maybe they don’t care at all. Maybe they’ve lucked into a strange vortex where customers are accepting of unple ...
Article - Steve Tengler - November 15, 2012 - 2 comments - 0 attachments
- UX Camp Brighton 2012
Sat 8th Dec 2012 09:45-17:00 Cogapp, Lees House, 21-33 Dyke Road, Brighton, BN1 3FE, UK A one day ‘unconference’ for anyone involved or interested in user experience design, interaction design, information architecture or usability. The eve ...
Event - Patrick Sansom - November 09, 2012 - 2 comments - 0 attachments
- Designing to Build Trust
Title 2: The factors that matter More than ever in the digital domain, companies rely on design to communicate with their customers. Because the experience of visiting ...
Article - Ilana Westerman - November 01, 2012 - 3 comments - 0 attachments