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Design Standards Let the Interface Disappear Behind the Experience
The best UIs get out of the way and let the experience shine—clear design standards make such interface designs possible.
Article - Mike Maass - July 9, 2013 - 5 Comments
The Incredible Shrinking Big Idea: How does CX impact your agency in the age of omni-channel marketing?
The "big ideas" of the Mad Men era need to be integrated into the overall customer experience by modern agencies.
Article - Tom Schneider - July 8, 2013 - 3 Comments
UX Is Not A Verb
Helping clients understand that UX is a holistic process, not a single action, can benefit everyone working on a project.
Article - Tim R. Todish - July 1, 2013 - 5 Comments
The Strategic and Tactical Aspects of UX Leadership
Looking at UX management from a military perspective reveals a need for both tactical and strategic leadership roles.
Article - John McGloon - June 26, 2013 - 7 Comments
Determining an Hourly Rate: A (Sometimes) Necessary Evil
Deciding what to charge potential clients as a freelance UXer requires balancing your skill set and replaceability against going rates in the marketplace.
Article - Devan Goldstein - June 17, 2013 - 0 Comments
Hosting a Page Description Workshop
If you want to create a Page Description Diagram that reflects the needs of your stakeholders, consider inviting them to a Page Description Workshop.
Article - Colin Butler, Andrew Wirtanen - June 12, 2013 - 0 Comments
How Chief Customer Officers Orchestrate Experiences
When used correctly, a Chief Customer Officer can drive customer experience efforts that change the way a company operates for the better.
Article - Paul Hagen - June 4, 2013 - 2 Comments
A shared company espresso machine is just one way to create a collaborative atmosphere that gets vital information flowing across teams.
Article - Gregg Bernstein - May 22, 2013 - 1 Comments
Hiring the Right Designer
An intimate look at the hiring process of a successful, user-centered New York design firm.
Article - Alexa Curtis, John Payne - May 21, 2013 - 0 Comments
The Greatest Secrets of UX Revealed!
Stripping away some of the mysticism and pretense surrounding user experience design.
Article - Joseph Dickerson - May 15, 2013 - 12 Comments