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The Proliferation and Potential of Gamification in Retail Banking
By making transactions more fun, banks can drive customer behavior, improve brand loyalty, and increase engagement.
Article - Sachendra Yadav - March 18, 2013 - 10 Comments
How to Effectively Manage a UX Design Team
Tried and true tips for getting the most out of your user-centered design team.
Article - Joseph Dickerson - March 13, 2013 - 2 Comments
Creating Savvy and Sophisticated User Experiences through Personalization
User-centered designers and researchers now have the tools and techniques to deliver more personalized (and valuable) experiences than ever before.
Article - Matthew Fiore - March 7, 2013 - 6 Comments
Love, Hate, and Empathy: Why We Still Need Personas
Often mocked and misunderstood, when created with diligence and integrity, personas are an extremely valuable design tool.
Article - Kyra Edeker, Jan Moorman - February 21, 2013 - 9 Comments
Storyboarding in the Software Design Process
Storyboarding can strengthen the user experience elements of your designs, and software for building prototypes from those sketches can be an invaluable tool.
Article - Ambrose Little - February 8, 2013 - 12 Comments
Designing for Mobile Superpower
Calling the future of mobile "bright" is an understatement: the possibilities are endless, provided designers keep users at the center.
Article - Joanna Proulx - February 6, 2013 - 1 Comments
The Four Waves of User-Centered Design
Over the past two decades, Bentley University has been charting and propelling the evolution of UX design.
Article - Dr. William Gribbons - January 29, 2013 - 5 Comments
Stanislavski and the Reluctant Stakeholder
Tools employed by a mighty Russian acting coach can also can also be used to ease clients into an empathetic state.
Article - Tracy Brown - January 15, 2013 - 0 Comments
Process Makes Perfect: Speech Recognition User Interface Design
The nine steps to a voice user interface design with rewarding user experience.
Article - Stephen Keller - January 14, 2013 - 0 Comments
About Face 3
Resource - Alan Cooper, Robert Reimann, David Cronin - May 7, 2012 - 0 Comments