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- UX Career Paths and Job Satisfaction
Survey research conducted in the fall of 2010 investigating job satisfaction among usability practitioners and how satisfaction is impacted by employer type, organizational placement, and other factors. Preface A couple of things before we ...
Article - Patrick Malecek - March 16, 2011 - 8 comments - 0 attachments
- A Designer and a Marketer Walk Into a Bar...
We're consumers in a media-driven world. And, as such, we've grown used to product placement, telemarketing, "advertorials," and celebrity endorsements. We like football, but we love Super Bowl ads. And we know there's no shame in choking up over a cr ...
Article - Megan Grocki - February 10, 2011 - 10 comments - 0 attachments
- On UX Leadership
Designers and other UX types are self-reflective sorts. We spend lots of time—perhaps too much time—talking about what design is, how we do it, and what tools we use. However, it seems to me that a critical topic is missing from most of these conver ...
Article - Kim Goodwin - January 26, 2011 - 7 comments - 0 attachments
- E*TRADE's Digital Customer Experience
UX Magazine sat down with Tim Paul, Director of Product Management and User Experience at E*TRADE at the Forrester Customer Experience Forum . This discussion was part of our ongoing effort to profile business UX leaders so other businesspeople c ...
Article - Tim Paul - January 24, 2011 - 4 comments - 0 attachments
- Managing Vanguard's Investor Experience
UX Magazine sat down with Amy Dobra, a principal at Vanguard and head of its Retail Client Experience Group, at the Forrester Customer Experience Forum . This discussion was part of our ongoing effort to profile business UX leaders so other busin ...
Article - Amy Dobra - January 07, 2011 - 1 comment - 0 attachments
- Portraits of an Industry in Flux
Title 2: Digital publishing and UX Recently, the book publishing industry has been the subject of much attention as it integrates digital publishing with print pub ...
Article - Brett Sandusky - January 03, 2011 - 7 comments - 0 attachments
- Making User and Customer Experience a Business Competency
UX Magazine sat down with Harley Manning , Vice President, Research Director for Customer Experince at Forrester Research at the Forrester Customer Experience Forum . This discussion was part of our ongoing effort to profile business UX leader ...
Article - Harley Manning, Forrester Research - December 14, 2010 - 6 comments - 0 attachments
- The Importance of Designing an Experience Culture
There is no shortage of stories about business missteps in today's digital and social media realms. As brands try to invite customers into their processes and provide greater transparency Into their worlds, stories like Nestlé's disastrous Facebook cu ...
Article - Cynthia Thomas - December 20, 2010 - 11 comments - 0 attachments
- Customer Experience Nirvana
Title 2: How UX and marketing are set to increasingly collaborate Historically speaking, marketing and UX have been either somewhat at odds or simply unconcerned with e ...
Article - David Moskovic - December 01, 2010 - 15 comments - 0 attachments
- Crafting the UX of REI's Retail Experience
UX Magazine sat down with Samantha Starmer, Manager, eCommerce Experience at REI at the Forrester Customer Experience Forum . This discussion was part of our ongoing effort to profile business UX leaders so other businesspeople can learn from the ...
Article - Samantha Starmer - November 30, 2010 - 2 comments - 0 attachments