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Direct Observation Research
Busting the Myth of the Giant Green Button
The true story of ethnography at PARC, and how it reveals the power of ethnography.
Article - PARC - January 27, 2011 - 1 Comments
Ethnography in Industry: Objectives?
An examination of the business value of ethnography in user-center technology.
Article - Victoria Bellotti, PARC - June 1, 2010 - 3 Comments
The UX Design Process for the Boxee Beta
Whitney Hess gives a behind-the-scenes look at her UX research and design for Boxee.
Article - Whitney Hess - March 2, 2010 - 11 Comments