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Direct Observation Research
Five Lessons Learned Doing User Research in Asia
Conducting user research in a region as sprawling, diverse, and rapidly changing as Asia poses a real challenge for Western companies—here are five ways to make it easier.
Article - Carissa Carter - September 18, 2012 - 5 Comments
Overhauling a UI Without Upsetting Current Users
Avoid a user revolt against your product redesign by targeting the overall experience instead of just aesthetics.
Article - Scott Plewes - July 5, 2012 - 8 Comments
Combining In-Person and Remote Research
Use remote research to stay on budget while verifying and investigating qualitative usability issues discovered by in-person research.
Article - Sabina Idler - May 8, 2012 - 0 Comments
Paying Attention: The Most Valuable Skill in UX Research
In user research, learning how to pay attention and be fully present leads to richer insights.
Article - Juliette Melton - January 10, 2012 - 0 Comments
Eye Tracking: Best Way to Test Rich App Usability
A detailed examination of the benefits of eye tracking.
Article - James Breeze - December 8, 2011 - 9 Comments
Busting the Myth of the Giant Green Button
The true story of ethnography at PARC, and how it reveals the power of ethnography.
Article - PARC - January 27, 2011 - 1 Comments
Ethnography in Industry: Objectives?
An examination of the business value of ethnography in user-center technology.
Article - Victoria Bellotti, PARC - June 1, 2010 - 3 Comments
The UX Design Process for the Boxee Beta
Whitney Hess gives a behind-the-scenes look at her UX research and design for Boxee.
Article - Whitney Hess - March 2, 2010 - 11 Comments