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- Defining, Developing, and Executing Your Digital Customer Experience Strategy
Companies say that digital touchpoints are critical to their customer experience efforts, but they don't have an approach for multitouchpoint experience, don't know customers' expectations, and don't know how to represent their brands. The prob ...
Event - Tiffany Hampton - February 21, 2012 - 0 comments - 0 attachments
- Forrester's Customer Experience Forum 2012
TBD Forrester's Customer Experience Forum 2012 November 14-15, 2012 Long Teaser: TBD Forrester's Customer Experience Forum 2012 November 14-15, 2012 ...
Event - Tiffany Hampton - February 21, 2012 - 0 comments - 0 attachments
- Forrester's Customer Experience Forum 2012 Outside In: The Power Of Putting Customers At The Center Of Your Business
Based on the case studies and analysis in Forrester’s upcoming book about customer experience, this Event will detail specific ways to transform your company so you can reap the full business benefits of the customer experience revolution. For dec ...
Event - Tiffany Hampton - February 21, 2012 - 0 comments - 0 attachments
- Conversion Conference West 2012 San Francisco
Conversion Conference is a two-day professional event focused exclusively on conversion rate optimization. Scheduled for March 5-6 at the Marriott Marquis in San Francisco, Conversion Conference offers marketers the opportunity to learn the latest strat ...
Event - Tiffany Hampton - February 21, 2012 - 0 comments - 0 attachments
- RE:DESIGN/UX Design
RE:DESIGN/UX Design is not your typical conference - there are no panels, and the focus is on small-scale and substantive conversations. RE:DESIGN/UX Design takes place in San Francisco on April 30-May 1, 2012, and looks at “The Next Next: What’s ...
Event - Ashli - February 21, 2012 - 0 comments - 0 attachments
- Develop a Successful Conversion Optimization Strategy in 5 Steps - Free Whitepaper
Implementing a Conversion Optimization approach to a lead-generation or ecommerce website can improve the business value of the website. This White Paper provides the framework for developing the business case as well as an approach to opt ...
Resource - Chris Goward - February 21, 2012 - 0 comments - 0 attachments
- Convenience
Title 2: The third essential of a customer-centric business Technology and innovative design have made many products and services more predictable and e ...
Article - Ari Weissman - February 16, 2012 - 6 comments - 0 attachments
- UX London
UX London is three days of education, inspiration and skills development in the heart of the city. Bringing together some of the leading practitioners in usability, information architecture and user experience design, this confe ...
Event - Andy Budd - February 06, 2012 - 0 comments - 0 attachments
- How Chief Customer Officers Are Driving Change
An increasing number of companies are appointing a single executive to lead customer experience efforts for a business unit or the entire company. Whether firms calls these executives chief customer officer (CCO) or give them some other label, these ...
Article - Paul Hagen, Forrester Research - January 31, 2012 - 0 comments - 0 attachments
- MX 2012
MX is a conference for people who take a leadership role in guiding better experiences into the world. Learn from real-world examples and discover new approaches that can help you lead your organization toward investing in, or improving your customer ex ...
Event - Adaptive Path - January 19, 2012 - 0 comments - 0 attachments