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Defining and Informing the Complex Field of User Experience (UX)
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How Chief Customer Officers Orchestrate Experiences
When used correctly, a Chief Customer Officer can drive customer experience efforts that change the way a company operates for the better.
Article - Paul Hagen - June 4, 2013 - 2 Comments
Packaging as Media and the Future of Customer Experience
The experience of shopping will change as emerging technologies alter the way products are packaged and presented to consumers.
Article - Bryan Goodpaster - June 3, 2013 - 0 Comments
Creating a Successful Information Experience for Your Users
Solid information strategy moves users over the learning curve and through a rewarding experience with your product or service.
Article - Linda Newman Lior - May 9, 2013 - 3 Comments
Shopping Cart Usability
Setting clear expectations, minimizing distractions, and eliminating pages can boost the checkout experience.
Article - Toby Biddle - May 8, 2013 - 3 Comments
Libraries: A Canvas for Creating Meaningful User Experience
Now, more than ever before, public libraries are in a unique position to offer vanguard, tailored experiences to their users.
Article - Amanda L. Goodman - May 6, 2013 - 6 Comments
Why You Should Hire a VP of User Experience Design
A vice president overseeing all aspects of user experience can help organize the UX team and advocate its value to the rest of the company.
Article - Wayne Neale - May 2, 2013 - 12 Comments
What’s Your Sign? The everyday personas in the stars
The personality types presented by Eastern and Western astrology don't offer full-blooded user profiles, but they can be a good place to start a research session.
Article - Tracy Brown - April 25, 2013 - 0 Comments
Five User Experience Lessons from Jim Carrey
Having trouble explaining the value of user experience to stakeholders? Let Jim Carrey help.
Article - Steve Tengler - April 22, 2013 - 0 Comments
Romancing the Boomer
Designing for the Baby Boom generation requires an understanding of their unique fears, capabilities, and desires.
Article - Suzie Mitchell - April 18, 2013 - 7 Comments
UX and Agile: Tying the knot
Like a healthy marriage, combining UX and agile methodologies requires communication, understanding, and compromise.
Article - Michael Lai - April 16, 2013 - 11 Comments