UX Magazine

Defining and Informing the Complex Field of User Experience (UX)

Customer Experience

Convenience

In crafting customer experiences, the perception of convenience is as important as the actual benefits of saved time and effort.
Article - Ari Weissman - February 16, 2012 - 6 Comments

How Chief Customer Officers Are Driving Change

Forrester's research into the varying backgrounds, titles, tenures, and influence of CCOs.
Article - Paul Hagen, Forrester Research - January 31, 2012 - 0 Comments

Grouped: How small groups of friends are the key to influence on the social web

This describes how people are connected, and how ideas spread through social networks. It shows businesses how to rebuild around social behavior, and create products that people tell their friends about.

Resource - Paul Adams - December 1, 2011 - 0 Comments

Experience Design Resources

A compendium of relevant Books, Organizations, Conferences + Events, Websites + Blogs, eNewsletters + Mailing Lists, Professional Development, and Research firms for Internet and customer experience professionals.

Resource - Modus Associates - January 1, 2010 - 0 Comments

This is Service Design Thinking: Basics, Tools, Cases

This book unveils the practical meaning behind terms in everyday use. The book introduces a new way of thinking to beginners but also serves as a reference for professionals.

Resource - Jakob Schneider, Marc Stickdorn - February 1, 2011 - 0 Comments

SPEC Kit 322: Library User Experience

The purpose of this survey was to explore recent and planned user experience activities at ARL member libraries and the impact these efforts have on helping the libraries transform to meet evolving user needs.

Resource - Ameet Doshi, Robert Fox - June 5, 2011 - 0 Comments

Experience Maps Identify Inefficiencies and Opportunities

Experience maps are useful in visualizing how each customer interaction combines to create the overall experience.
Article - James Torio - October 4, 2011 - 3 Comments

6 Disciplines for Reaching Customer Experience Maturity

Practices required to design, implement, and manage CX in a disciplined way.
Article - Megan Burns - October 1, 2011 - 2 Comments

This is Service Design Thinking: Basics - Tools - Cases

This is Service Design Thinking outlines a contemporary approach for service innovation. Service design and design thinking are lately evolving into buzz words for management and business consulting.

Resource - Marc Stickdorn - February 1, 2011 - 0 Comments

Java now with added Yahoo!?

Sun is the latest to bundle it’s free download with a toolbar. Good idea?
Article - Alex Schleifer - September 18, 2011 - 13 Comments

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