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Defining and Informing the Complex Field of User Experience (UX)
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ISSN: 2168 5681
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Customer Experience Nirvana
Bringing together marketing and UX efforts in the management of digital touchpoints.
Article - David Moskovic - December 1, 2010 - 15 Comments
Crafting the UX of REI's Retail Experience
Translating REI's warm, hand-crafted in-store experiences into the digital space.
Article - Samantha Starmer - November 30, 2010 - 2 Comments
Treating Users as Customers
Designers need to think beyond just the user's journey to consider the experience of being a customer.
Article - Steve Workman - November 18, 2010 - 10 Comments
User and Customer Experience in a Member Services Organization
How customer experience trends are affecting AAA's business.
Article - Sylvia Veitia - November 9, 2010 - 1 Comments
Profiling TIAA-CREF's UX Practice
How the financial services company is building up its UX practice and culture.
Article - Cynthia Gage Kellam - October 19, 2010 - 0 Comments
Seeing how UX design can improve physical-world experiences gives a new perspective on the field.
Article - Stephanie Weaver - August 26, 2010 - 0 Comments
Don’t Become a Digital Dinosaur
UX pros must work on the holistic customer experience—across channels, devices, time, and space.
Article - Samantha Starmer - August 24, 2010 - 15 Comments
What’s Next for the Online Experience?
Moira Dorsey of Forrester Research looks at the form the Web will take as it continues to evolve.
Article - Moira Dorsey, Forrester Research - June 21, 2010 - 5 Comments
iPad vs. iPhone: A User Experience Study
Article - Nate Bolt, Brynn Evans, Cyd Harrell - June 10, 2010 - 27 Comments
The FedEx UX Journey, Part 1
How FedEx is improving the user experience of its systems, building an effective UX practice area, and moving the entire company toward strong UX competency.
Article - Thomas Wicinski, Brice Stokes, Mike Downey - April 20, 2010 - 11 Comments