Skip to main content
Sign In or Register
Defining and Informing the Complex Field of User Experience (UX)
The Business of UX
Submit an Event
Submit a Resource
Post a Job for Free
Subscribe to updates
Contribute a Seminar
ISSN: 2168 5681
How to Contribute
Terms of Service
Experience Maps Identify Inefficiencies and Opportunities
Experience maps are useful in visualizing how each customer interaction combines to create the overall experience.
Article - James Torio - October 4, 2011 - 3 Comments
6 Disciplines for Reaching Customer Experience Maturity
Practices required to design, implement, and manage CX in a disciplined way.
Article - Megan Burns - October 1, 2011 - 2 Comments
Customer efficiency directly correlates to satisfaction and advocacy, and is the most accurate indicator of future behavior.
Article - Erietta Sapounakis, Different - August 11, 2011 - 11 Comments
End-to-End Experience Design
Making advertising, onboarding, distribution, engagement, and retention part of UX.
Article - Theresa Neil - June 22, 2011 - 10 Comments
Meeting or matching user expectations, whether in an initial experience or a repeat one, relies on successfully matching the customer’s mental model.
Article - Corrina Liao Ph.D., Bec Purser, Different - June 21, 2011 - 8 Comments
An Iterative Approach to Innovation Strategy
Requirements documents are highly polished but deeply flawed.
Article - Paul Noble-Campbell - June 16, 2011 - 7 Comments
Great service design means everyone is on board with creating the experience the audience wants.
Article - Megan Grocki - June 1, 2011 - 8 Comments
The Total Experience
The elements of better customer experiences, and how to deliver on them.
Article - Bruce Temkin - April 18, 2011 - 4 Comments
The role of UX in interactive Customer Experience Management (CEM).
Article - David Nickelson - March 28, 2011 - 8 Comments
Share the Sandbox
To avoid losing its place at the customer experience strategy table, UX needs to work with marketing.
Article - Samantha Starmer - February 23, 2011 - 11 Comments