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- Customer Experience Nirvana
Title 2: How UX and marketing are set to increasingly collaborate Historically speaking, marketing and UX have been either somewhat at odds or simply unconcerned with e ...
Article - David Moskovic - December 01, 2010 - 15 comments - 0 attachments
- Treating Users as Customers
Title 2: Designing the end-to-end As a web designer, it's easy to think of the small picture. That's not always a bad thing; the small picture may be one or two feature ...
Article - Steve Workman - November 18, 2010 - 10 comments - 0 attachments
- Crafting the UX of REI's Retail Experience
UX Magazine sat down with Samantha Starmer, Manager, eCommerce Experience at REI at the Forrester Customer Experience Forum . This discussion was part of our ongoing effort to profile business UX leaders so other businesspeople can learn from the ...
Article - Samantha Starmer - November 30, 2010 - 2 comments - 0 attachments
- User and Customer Experience in a Member Services Organization
Title 2: An interview with Sylvia Veitia of AAA UX Magazine sat down with Sylvia Veitia, Vice President of Member Experience at AAA at the Forrester Customer Expe ...
Article - Sylvia Veitia - November 09, 2010 - 1 comment - 0 attachments
- Profiling TIAA-CREF's UX Practice
Title 2: The Business of Better Experience in Financial Services UX Magazine sat down with Cynthia Kellam, Vice President, Digital Experience Design & New Media for ...
Article - Cynthia Gage Kellam - October 19, 2010 - 0 comments - 0 attachments
- Don’t Become a Digital Dinosaur
Title 2: Design for the Space Between I’m feeling old. I’ve been in this business long enough that I remember thinking how cool I was for working on a website. That Int ...
Article - Samantha Starmer - August 24, 2010 - 15 comments - 0 attachments
- Unusual Settings
Title 2: Applying UX design to a public garden entry We all have visited cultural attractions, whether it's the Louvre in Paris or a botanical garden down the road. But ...
Article - Stephanie Weaver - August 26, 2010 - 0 comments - 0 attachments
- What’s Next for the Online Experience?
New technologies begin by imitating older technologies before evolving to their true forms. For example, early automobiles looked like horseless carriages, and early television shows imitated radio programming before finding their own forms. Online expe ...
Article - Moira Dorsey, Forrester Research - June 21, 2010 - 5 comments - 0 attachments
- iPad vs. iPhone: A User Experience Study
Our 2-year-olds can use it . It's a brilliant entertainment device . But what sort of business potential does the iPad offer? Several companies have shown interest in mobile payment systems from startups like Square to mega-corporations li ...
Article - Nate Bolt, Brynn Evans, Cyd Harrell - June 10, 2010 - 26 comments - 0 attachments
- The FedEx UX Journey, Part 1
Title 2: The genesis and early progress of FedEx's UX practice Underlying FedEx's global shipping and logistics business is a complex technological infrastructur ...
Article - Thomas Wicinski, Brice Stokes, Mike Downey - April 20, 2010 - 11 comments - 0 attachments