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Defining and Informing the Complex Field of User Experience (UX)
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ISSN: 2168 5681
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Business UX Leaders
Managing Vanguard's Investor Experience
An interview the head of Vanguard's Retail Client Experience Group.
Article - Amy Dobra - January 7, 2011 - 1 Comments
Making User and Customer Experience a Business Competency
Forrester's Harley Manning discusses customer and user experience strategy.
Article - Harley Manning, Forrester Research - December 14, 2010 - 6 Comments
Crafting the UX of REI's Retail Experience
Translating REI's warm, hand-crafted in-store experiences into the digital space.
Article - Samantha Starmer - November 30, 2010 - 2 Comments
User and Customer Experience in a Member Services Organization
How customer experience trends are affecting AAA's business.
Article - Sylvia Veitia - November 9, 2010 - 1 Comments
Profiling TIAA-CREF's UX Practice
How the financial services company is building up its UX practice and culture.
Article - Cynthia Gage Kellam - October 19, 2010 - 0 Comments
The FedEx UX Journey, Part 1
How FedEx is improving the user experience of its systems, building an effective UX practice area, and moving the entire company toward strong UX competency.
Article - Thomas Wicinski, Brice Stokes, Mike Downey - April 20, 2010 - 11 Comments
Profiling business UX leaders: A new series on UX Magazine
Article - Jonathan Anderson | UX Magazine - April 16, 2010 - 2 Comments
Eleven lessons: managing design in eleven global brands
Article - Howard Mann - November 12, 2007 - 0 Comments
Investing in UX
Jon Lax shares the results of the UX Fund. Does great UX equal stock price growth?
Article - Jon Lax - November 8, 2007 - 10 Comments
FT Bowen Craggs Index
Article - Alex Schleifer - August 9, 2007 - 0 Comments