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- Defining, Developing, and Executing Your Digital Customer Experience Strategy
Companies say that digital touchpoints are critical to their customer experience efforts, but they don't have an approach for multitouchpoint experience, don't know customers' expectations, and don't know how to represent their brands. The prob ...
Event - Tiffany Hampton - February 21, 2012 - 0 comments - 0 attachments
- Forrester's Customer Experience Forum 2012
TBD Forrester's Customer Experience Forum 2012 November 14-15, 2012 Long Teaser: TBD Forrester's Customer Experience Forum 2012 November 14-15, 2012 ...
Event - Tiffany Hampton - February 21, 2012 - 0 comments - 0 attachments
- Forrester's Customer Experience Forum 2012 Outside In: The Power Of Putting Customers At The Center Of Your Business
Based on the case studies and analysis in Forrester’s upcoming book about customer experience, this Event will detail specific ways to transform your company so you can reap the full business benefits of the customer experience revolution. For dec ...
Event - Tiffany Hampton - February 21, 2012 - 0 comments - 0 attachments
- Frontiers of Interaction
The meeting point of design, technology & everything interactive Frontiers of Interaction was founded in 2005 to explore topics and ideas in the field of Interaction Design. In a very short time, it has become known as ...
Event - Frontiers of Interaction - February 10, 2012 - 0 comments - 0 attachments
- UX London
UX London is three days of education, inspiration and skills development in the heart of the city. Bringing together some of the leading practitioners in usability, information architecture and user experience design, this confe ...
Event - Andy Budd - February 06, 2012 - 0 comments - 0 attachments
- BIF-8 Collaborative Innovation Summit
Inspired Conversation Two days. Thirty storytellers. Over 400 innovators, troublemakers, entrepreneurs, inventors, and transformation artists. BIF-8 is a national gathering of amazing people who are driven by their passion, creativity ...
Event - Tiffany Hampton - December 31, 1969 - 0 comments - 0 attachments
- E*TRADE's Digital Customer Experience
UX Magazine sat down with Tim Paul, Director of Product Management and User Experience at E*TRADE at the Forrester Customer Experience Forum . This discussion was part of our ongoing effort to profile business UX leaders so other businesspeople c ...
Article - Tim Paul - January 24, 2011 - 4 comments - 0 attachments
- Managing Vanguard's Investor Experience
UX Magazine sat down with Amy Dobra, a principal at Vanguard and head of its Retail Client Experience Group, at the Forrester Customer Experience Forum . This discussion was part of our ongoing effort to profile business UX leaders so other busin ...
Article - Amy Dobra - January 07, 2011 - 1 comment - 0 attachments
- The Adventures of Usability Girl
Title 2: Building UX from the ground up As UX professionals, we chase the dream that we'll land a position in a company where UX is already a passion. A passion that ev ...
Article - Stephanie Arnold - January 19, 2011 - 9 comments - 0 attachments
- Making User and Customer Experience a Business Competency
UX Magazine sat down with Harley Manning , Vice President, Research Director for Customer Experince at Forrester Research at the Forrester Customer Experience Forum . This discussion was part of our ongoing effort to profile business UX leader ...
Article - Harley Manning, Forrester Research - December 14, 2010 - 6 comments - 0 attachments