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- The Four Waves of User-Centered Design
In the fall of 1988, a small group of professionals from the technology industry gathered at Bentley College (now University) in Waltham, Mass., to discuss the topic of user advocacy and assistance. These gatherings were informal, simply a group of ...
Article - Dr. William Gribbons - January 29, 2013 - 5 comments - 0 attachments
- Functional Beauty and User Experience
Beauty is one of the oldest and most powerful concepts in human history—inspiring artists and lighting up cultural movements, philosophical debates, and, in modern times, curious scientific interest. Beauty is a desirable feature of the products we bu ...
Article - Catalina Butnaru - January 18, 2013 - 10 comments - 0 attachments
- Process Makes Perfect: Speech Recognition User Interface Design
Applications that recognize speech are more dependent upon good user interface design because there is much more room for ambiguity in spoken language than in other input types. This makes the clarity of context and capturing intent very importa ...
Article - Stephen Keller - January 14, 2013 - 0 comments - 0 attachments
- Review: UX Archive
Buttons, scrollbars, drop-down menus, borders, windows, rollers, cursors, and all sorts of other widgets are the playthings of UI designers . Buttons are for pushing, rollers are for rolling, and knobs are for turning. User experience deals with ...
Article - Andrew Zusman - January 07, 2013 - 1 comment - 0 attachments
- The Pursuit of Tappiness
Title 2: Six Easy Ways to Make Your Website Tablet-Friendly At the time of this writing, there are nearly 70 million tablet users in the U.S. alone , a figure that h ...
Article - John Meyer - January 02, 2013 - 7 comments - 0 attachments
- Treat Your Users Like Children
Do you have kids of your own? How about young nieces, nephews, or nephews? Do you spend time around your friends’ children? Is there that one neighbor who has youngsters who makes it a point to disturb you any chance they get? If you've answered yes to ...
Article - Jamal Jackson - December 20, 2012 - 0 comments - 0 attachments
- Review: The Mobile Book - Smashing Magazine
Maybe you’re an executive who doesn’t truly understand all the forces at play within the mobile phone market who needs a definition of responsive design along with associated justifications for its use. Or, you might be a user experience designer wh ...
Article - Steve Tengler - December 10, 2012 - 0 comments - 0 attachments
- Research Where Your Channels Cross
Cross-channel user experience describes what happens when a customer begins interacting with two or more faces of the many entities that form her consumer universe. If she’s ordering a second color of her favorite shoe style, making an appointment f ...
Article - Jessica Peterson - December 06, 2012 - 2 comments - 0 attachments
- From User Experience To Customer Experience
When I joined the Customer Experience team at Forrester Research in 2004, I thought the group had an odd name. At the time, I was a practicing interaction designer and an active member of the user experience community. In addition, the topics of ...
Article - Kerry Bodine - December 05, 2012 - 2 comments - 0 attachments
- Practicing What We Preach
Title 2: Leading with Empathy In the previous article in the "Practicing What We Preach" series , we discussed how critical it is to carefully and thoughtfully esta ...
Article - Astrid Chow - December 04, 2012 - 3 comments - 0 attachments