UX Magazine | Defining and Informing the Complex Field of User Experience (UX)

UX Magazine - The Business of UX

UX, It's Time to Define CXO

Who are CXOs and what do they do? Why the business of UX matters at the C-level, and why defining this role early on is critical in order to ensure that UX-minded people can influence company strategy from the top.

NO. 755 - October 28, 2011 - Lis Hubert

UX Magazine - The Business of UX

Designing the Right Team for UX

Today’s UX teams must be strategic to understand the business opportunities while still being tactically focused to execute pixels with precision. This requires a new cross-disciplinary approach, bringing together business strategy, content strategy, interaction design, market research, data analysis, and technical expertise.

NO. 741 - October 07, 2011 - Doug Hopkins

UX Magazine - The Business of UX

6 Disciplines for Reaching Customer Experience Maturity

Practices required to design, implement, and manage CX in a disciplined way.

NO. 731 - September 21, 2011 - Megan Burns

UX Magazine - The Business of UX

Where Do Good UX Ideas Come From?

Are external UX vendors better suited to drive UX innovation than internal teams?

NO. 721 - August 25, 2011 - Nick Gould

UX Magazine - The Business of UX

Five Popular Web Strategies That Don't Work

At your next moment of change and opportunity, what kind of leader will you be?

NO. 703 - July 26, 2011 - Scott McDonald

Recent

Using Proto-Personas for Executive Alignment When company executives participate in developing proto-personas, the customer's point of view will figure more prominently in strategic decisions. NO. 821 - May 01, 2012 - Jeff Gothelf 1	UX Reviews: Which one? How long? Selecting the right type of UX review to suit the project's stage and business objectives, and to yield quick results for the client. NO. 802 - March 12, 2012 - Frances Miller 2	How Chief Customer Officers Are Driving... Forrester's research into the varying backgrounds, titles, tenures, and influence of CCOs. NO. 785 - January 31, 2012 - Paul Hagen, Forrester Research 0
UX, It's Time to Define CXO Who are CXOs and what do they do? How UX can assert itself at the C-level by defining the CXO role. NO. 755 - October 28, 2011 - Lis Hubert 5	Designing the Right Team for UX As the field of UX continues to grow, it is critical for companies to change their approach to how they build teams. NO. 741 - October 07, 2011 - Doug Hopkins 4	6 Disciplines for Reaching Customer... Practices required to design, implement, and manage CX in a disciplined way. NO. 731 - September 21, 2011 - Megan Burns 2
Why an Apple Fanboy Would Want to Work for... Don’t try to play the institutional buy-in game better—just change the rules. NO. 724 - August 31, 2011 - Zachary Lym 7	Where Do Good UX Ideas Come From? Are external UX vendors better suited to drive UX innovation than internal teams? NO. 721 - August 25, 2011 - Nick Gould 10	Efficiency Customer efficiency directly correlates to satisfaction and advocacy, and is the most accurate indicator of future behavior. NO. 708 - August 11, 2011 - Erietta Sapounakis, Different 11
Five Popular Web Strategies That Don't... At your next moment of change and opportunity, what kind of leader will you be? NO. 703 - July 26, 2011 - Scott McDonald 26	Communicating the UX Value Proposition A framework to help articulate and visualize the value of UX activities. NO. 665 - May 06, 2011 - John Dilworth, Matt Miller 4	The Total Experience The elements of better customer experiences, and how to deliver on them. NO. 657 - April 18, 2011 - Bruce Temkin 4

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