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Erietta Sapounakis's picture

Erietta Sapounakis

User Experience Designer and Consultant , CXCO
Expertise: Contextual User Studies, Customer Experience, Design, Direct Observation Research, Empathy, Employee Experience, Ethnography, Information Design and Architecture, Interaction Design, Interviews, Personas, Reviews, Social Media Marketing, Social Networking, Storytelling, Strategy, Team Dynamics, The Business of UX, Twitter, Usability, User Acceptance Testing, Visual Design, Wireframes, Working With Stakeholders, Workshops and Brainstorming

BIO

Erietta is a user experience designer and consultant at CXCO in Sydney, Australia. Starting out as a graphic designer, Erietta fell in love with the web industry after she discovered communities willing to help her debug her CSS. Wisely noting her efforts were best spent avoiding code but still enamoured by the web, Erietta worked alongside developers designing and helping to implement large scale CMS then ventured into experience design. She has worked with clients across manufacturing, finance, media and retail to design websites, applications and service experiences.

Erietta has been intimately involved in the webDU web developer conference and had a hand in its evolution to incorporate UX themes. Erietta is passionate about service design, particularly researching and designing for staff experiences. She blogs about Sydney digital and design events, the web and sundry at http://www.eriontheinterweb.com and tweets @erietta

ON THE WEB

Website: http://www.eriontheinterweb.com/
Website: http://designingtheworkexperience.posterous.com
Twitter: http://twitter.com/#!/erietta
LinkedIn: http://www.linkedin.com/in/erietta
RSS: http://www.eriontheinterweb.com/feed/

Articles By This Author

Efficiency
Customer efficiency directly correlates to satisfaction and advocacy, and is the most accurate indicator of future behavior.
August 11, 2011
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