Erietta Sapounakis


 
 

    

	   
	   

  Erietta Sapounakis's picture

	

    

   	 
Erietta Sapounakis

     

		Experience Architect		, 		Different	

	
     

	 	 	 	  	  
     

     
 
		Expertise: Contextual User Studies, Customer Experience, Design, Direct Observation Research, Empathy, Employee Experience, Ethnography, Information Design and Architecture, Interaction Design, Interviews, Personas, Reviews, Social Media Marketing, Social Networking, Storytelling, Strategy, Team Dynamics, The Business of UX, Twitter, Usability, User Acceptance Testing, Visual Design, Wireframes, Working With Stakeholders, Workshops and Brainstorming     
     

           
     

   


   

    
BIO

    
Erietta is an Experience Architect at Different in Sydney, Australia. Starting out as a graphic designer, Erietta fell in love with the web industry after she discovered communities willing to help her debug her CSS. Wisely noting her efforts were best spent avoiding code but still enamoured by the web, Erietta worked alongside developers designing and helping to implement large scale CMS then veered into user experience design. She has worked with clients across manufacturing, finance, media, education, entertainment, cultural and non-profit organizations to design websites, applications and experiences.
Erietta has been intimately involved in the webDU web developer conference and had a hand in its evolution to incorporate UX themes. Erietta is passionate about service design, particularly researching and designing for staff experiences. She blogs about Sydney digital events, the web and sundry at http://www.eriontheinterweb.com and tweets @erietta

  

  

   
ON THE WEB

	   

	      
Website: http://www.eriontheinterweb.com/

		  		  
Website: http://designingtheworkexperience.posterous.com

		  		  	  

	  
	
	

	  	
Twitter:  http://twitter.com/#!/erietta

	  	  	  	
LinkedIn: http://www.linkedin.com/in/erietta

	  	        
RSS: http://www.eriontheinterweb.com/feed/

	      

  
  


   













  
      

      
Articles By This Author
    

  
  
  
      

        

    


	
	
 
      
       
Efficiency 

 	   
Customer efficiency directly correlates to satisfaction and advocacy, and is the most accurate indicator of future behavior.
 
	   
August 11, 2011