UX Magazine

Defining and Informing the Complex Field of User Experience (UX)

Hello everyone,

One of the best known pure-play digital agencies in New York, with more awards than they can comfortably fit in their lobby, are looking to hire a number of UX director and senior UX designer level roles into the single highest profile team in the organisation. 

Specifically, they are looking for a user experience director (pitching and bringing in new projects, direct client partnering and strategic account direction, defining scope and strategy of projects, gathering requirements and defining problem space, building and managing a multi-disciplinary design team of up to 10, defining and implementing the appropriate project-specific production process, defining project and design strategy, and overseeing all design and production activities), and a number of senior UX designers (structuring and coordinating requirements capture, planning and conducting all primary research, distilling research into concepts and design solutions, creating top level IA and UX design assets, defining product journeys and flows, overseeing the production and refinement of detailed UX assets from junior team members).

The UX director roles will pay up to $160k, and the senior UX designer roles will pay up to $140k.

What do they make:

This team is aligned to one specific client, who have had a relationship with the agency going back many years, and are currently AOR for them. Simply one of the largest consumer brands in the world, with a multitude of touch points and digital products, across E and M commerce, platform and product, service design, and marketing stuff. 

The majority of the work is web and mobile, ecommerce and marketing, with the other products making up the remainder. A current project on this team involves first re-imagining, then redesigning, an entire retail service from scratch, including everything from web presence, application design, touch screen kiosk and retail design simultaneously. 

How do they make it:

The team is kept deliberately small and agile, to allow for better collaboration and a leaner process. There is no waterfall, documentation-heavy work going on anywhere. Requirements are captured, research is undertaken, assumptions are made, and then rapid ideation to prototyping will take place in as short a time as possible, tested, ratified with further research, and then iterated again, until polished and ready for build. The team will always consist of UX, visual design, copy and developer, with each pillar taking a more forward role depending on the project phase, but no pillar ever being removed from the process

What are they looking for:

This agency is renowned for producing some of the most beautiful, award winning, and well designed digital products and experiences anywhere in the world. A creative powerhouse, but who have managed to make user experience the core around which the projects revolve.

For the director position, you would ideally have previously led a small team, or have been mentoring and overseeing more junior practitioners in a ‘project lead’ capacity, ready to take a step up. Your client facing skills must be out of this world, and your ability to cut to the core of a creative brief, without losing sight of the user needs, will be key. Experience of setting direction for a product, and guiding others in the creation of the key assets to communicate and build that product, is integral to the role. 

For the senior UX designer roles, experience of working in multi-disciplinary teams, across and end-to-end process (research, requirements, ideation, UX deisgn, testing and iteration) is key, as well as experience of working on very rich, interactive consumer products.