Zachary Jean Paradis
Zachary Jean Paradis is a Director of Innovation Strategy, professor and author obsessed with transforming lives through customer experience. He works at SapientNitro, teaches at the IIT Institute of Design and lives in Chicago. Zachary works with companies to become successful innovators by utilizing “experience thinking” as a strategic asset manifested in better offerings, flexible process, and open culture. He works with start-ups and Fortune 1000 companies as diverse as Chrysler Auto Group to Target, Hyatt Hotels to John Deere, M&S to McLaren Automotive, P&G to United Healthcare, and SAP to Yahoo! evolving service, product and communication experiences across digital and physical channels. Zachary holds degrees in Anthropology and Psychology from the University of Chicago and a Master of Design from the IIT Institute of Design. He continues to teach at the Illinois Institute of Technology including a core innovation primer based on Naked Innovation, as well as an advanced class at the IIT Institute of Design focused on Experience Modeling. In addition to Naked Innovation, Zachary is also currently working on his second book,Innovating Experience, focused more exclusively on customer experience. You can get in touch with Zachary at creativeslant.com, sapientnitro.com, or follow him on Twitter: @zacharyparadis.