Tania Lang has been working as a user experience practitioner for a number of high profile clients since 1999. She is founder and principal of Peak Usability, a UX Brisbane based consultancy, which she founded in 2003. She is proud to be called a UX Geek, is passionate about user experience and has been known to conduct ethnographic studies of users reading poorly designed toilet direction signs at airports. Tania is also a highly regarded and experienced trainer having delivered UX training to over 1200 participants both in Australia and Asia. She has also presented at several conferences including UX Australia. Tania has personally designed all training courses and interactive exercises. She enjoys sharing UX stories from the trenches and seeing participants gain the skills and confidence to apply in their workplace.
She has a Masters of Business by Research which involved researching how travel consumers use the Internet. She also has a Bachelor of Science, Grad Dip in Arts (Tourism) and a Graduate Certificate in Human Factors.
Specialties: User/customer research, UX design, customer journey mapping, usability testing, interaction design, information architecture, service design, UXtraining.