Paul Hagen


 
 

    

	   
	   

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Paul Hagen

     

		Principal Analyst		, 		Forrester Research 	

	
     

	 	 	 	  	  
     

     
 
		     
     

           
     

   


   

    
BIO

    
Paul Hagen is a Principal Analyst at Forrester Research, serving customer experience professionals. His research focuses on defining a customer experience strategy (B2C and B2B), building organizational culture, and appointing a chief customer officer. Secondary areas of research include CRM, voice of the customer, and customer experience measurement.

  

  

   
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Articles By This Author
    

  
  
  
      

        

    


	
	
 
      
       
How Chief Customer Officers Are Driving Change 

 	   
Forrester's research into the varying backgrounds, titles, tenures, and influence of CCOs.
 
	   
January 31, 2012