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Frances Felske is an Associate Experience Architect at MISI Company in New York City. Since joining MISI’s Experience Design department (XD) in 2009, she has worked on a variety of long and short-term engagements involving core usability methodologies, contextual inquiries, and strategic planning initiatives. Through her work at MISI, Frances has learned how user-centered design can apply to every aspect of a company’s interactions with both its customers and employees. Frances has been fortunate to have had the opportunity to work on global projects, and she has conducted research for a variety of industries, including the pharmaceutical, financial, and legal sectors. She strives to expand her knowledge of experience design and usability, and enjoys learning how to apply these methodologies to new and diverse business situations. Frances has a Bachelors in Urban Design and Architecture Studies from New York University, where she learned her first lessons about designing with people in mind.